Operations Team Lead

24 hours ago

Lahore, Punjab, Pakistan beBeeLeadership Full time 1,500,000 - 2,500,000
Job Overview

The role of Operations Leader involves guiding a high-performing team of Solutions Consultants.

The primary objective is to empower the team to deliver exceptional customer experiences across sales, onboarding, support, and renewal.

Key Responsibilities:
  • Lead a team of Solutions Development and Customer Services.
  • Coach and mentor team members to enhance performance and achieve goals.
  • Achieve department SLAs, metrics, and OKRs through strategic planning and execution.
  • Manage resource scheduling for the team and projects, ensuring seamless operations.
  • Evaluate team member performance based on KPIs and provide constructive feedback for growth.
  • Develop professional development plans and career paths for team members.
  • Owning and resolving customer escalations by providing timely and effective solutions.
  • Offer direct customer support as needed, demonstrating a customer-centric approach.
  • Collaborate with cross-functional teams to drive continuous process improvements and project initiatives.
  • Define success metrics and help the team achieve them through data-driven decision making.
  • Hire, train, and onboard new employees, fostering a positive company culture.
Requirements

Exceptional leadership skills to guide the team towards shared objectives.

Strong communication and interpersonal skills to work collaboratively with cross-functional teams.

Able to manage multiple priorities and deadlines while maintaining a high level of quality.

What We Offer

A dynamic and supportive work environment that encourages growth and development.

Opportunities for professional growth and career advancement.

A competitive compensation package that reflects individual contributions and value to the organization.

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