Team Lead

15 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time
Contact Center Leadership Opportunity

We are seeking a skilled Team Lead Contact Center to manage a team of customer service representatives.

About the Role

This role involves overseeing daily operations, monitoring performance, and implementing strategies to improve efficiency and customer satisfaction in a fast-paced contact center environment.

  • Ensure that the team meets or exceeds performance metrics.
  • Maintain accurate records of team performance.

This position requires strong leadership and team management skills, as well as excellent communication skills in English.

Responsibilities
  1. Team Management
  • Manage a team of voice and chat agents.
  • Provide feedback and coaching to improve skills and productivity.
Performance Monitoring
  • Evaluate agent performance.
  • Develop and implement training programs.
Customer Service
  • Handle escalated customer issues.
  • Resolve customer complaints promptly.
Requirements

A bachelor's degree in business administration, management, or a related field is required. Experience at a bank for an inbound contact center in chat and voice is necessary.

  • Minimum of 3 years of experience in a contact center environment.
  • Excellent communication skills in English (Spoken/Written).
  • Strong leadership and team management skills.

  • Team Lead

    2 weeks ago


    Karachi, Sindh, Pakistan beBee Careers Full time

    This is an exciting opportunity for a seasoned Project Coordinator/Manager to join our team and lead our high-tech software projects. The ideal candidate will be responsible for managing multiple projects simultaneously, ensuring timely completion, and maintaining effective communication with team members.ResponsibilitiesAnalyze project requirements and...

  • Team Lead

    16 hours ago


    Karachi, Sindh, Pakistan beBee Careers Full time

    Project Manager Job SummaryWe are seeking a motivated and experienced Project Manager to lead our projects to success. As a key member of our team, you will be responsible for managing multiple projects simultaneously, ensuring timely completion, and delivering high-quality results.Your key responsibilities will include:Project planning, budgeting, and...

  • IT Team Lead

    1 week ago


    Karachi, Sindh, Pakistan beBee Careers Full time

    About the Role:We are looking for a talented Sr. Team Lead Software to join our team as a key leader in software development and implementation.The successful candidate will have a proven track record of managing teams, developing software systems, and ensuring smooth operations.Key Responsibilities:Develop and implement software systems that meet business...

  • Team Lead

    1 week ago


    Karachi, Sindh, Pakistan Kamsoft Technologies Full time

    Job Title: Team Lead - Upwork OperationsCompany: Kamsoft TechnologiesAbout Us: Kamsoft Technologies is a premier IT solutions provider dedicated to innovation and excellence. As we expand our global presence, our Upwork operations are crucial to our success. We're seeking a dynamic leader who can drive results and guide our team to new heightsKey...

  • Team Lead

    5 days ago


    Karachi, Sindh, Pakistan Nortec Software Full time

    Client has immediate openings for a Team Lead with a focus on the Software Development Lifecycle (SDLC), who is both a strategic thinker and hands-on. The Team Lead will regulate project teams that may include Operations Subject Matter Experts, Business Analysts, Application Developers, System Testers, and Systems Engineers. The Lead is responsible for the...

  • Team Lead

    2 weeks ago


    Karachi, Sindh, Pakistan beBee Careers Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Project Manager to join our team. As a key member of our project management team, you will be responsible for planning, executing, and delivering projects from start to finish.Key AccountabilitiesTo plan and manage projects from initiation to completion.To lead cross-functional teams to achieve...

  • Clinical Team Lead

    6 hours ago


    Karachi, Sindh, Pakistan beBee Careers Full time

    **Team Leader**A seasoned Clinical Team Lead is needed to lead a clinical team, focusing on case management, hospital visits, and data entry.This role involves leading the team to attend the hotline for initial approval, resolve hospital and client queries, and collaborate with the Medical Team to ensure efficient case approval.The successful candidate will...

  • Sales Team Lead

    16 hours ago


    Karachi, Sindh, Pakistan beBee Careers Full time

    Job Title: Sales Team LeadFinding and developing new business opportunities is crucial in achieving sales targets. The role of a Sales Team Lead involves generating revenue, supervising sales activities, and coordinating customer services.


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Publishing Team Lead PositionThis is an exciting opportunity to join our publishing team as a Team Lead, overseeing the development and implementation of digital content strategies.Main ResponsibilitiesTo lead and manage a team of digital publishing specialists.To collaborate with cross-functional teams to ensure successful project outcomes.RequirementsA...

  • Sales Team Lead

    2 weeks ago


    Karachi, Sindh, Pakistan beBee Careers Full time

    Job SummaryWe are seeking a highly skilled and experienced Sales Team Lead to join our team. As a Sales Team Lead, you will be responsible for leading, directing, and continuously optimizing your field sales team to deliver customer excellence and sustainable growth across your scope of responsibility.Key ResponsibilitiesCoordinate all new business...