Customer Support Specialist

3 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking a Customer Support Specialist to join our team, requiring expertise in Shopify Store Management and Client Support for UK-based customers via email and chat.

This role involves managing customer queries efficiently, assisting with platform features and troubleshooting, tracking and sharing customer feedback with internal teams, and providing insights on new features and functionalities to customers.

Key responsibilities include:

  • Manage customer queries via email and chat effectively.
  • Assist customers with platform features and resolve issues promptly.
  • Track and share customer feedback with relevant teams.
  • Provide insights on new features and functionalities to enhance customer experience.
  • Support junior chat support agents in their development.
  • Maintain and update spreadsheets for budgeting and cost calculations.

Requirements for the position include:

  • Experience in E-commerce: Shopify, WordPress, or other online platforms.
  • Strong proficiency in email-based support, excluding call center experience.
  • Excellent reading, writing, and communication skills.
  • Familiarity with CRM systems, help desk software, and remote support tools.
  • Able to handle multiple tasks and resolve customer concerns efficiently.


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