Customer Experience Enhancement Specialist
2 days ago
The Call Quality Analyst plays a pivotal role in enhancing employee performance and service quality by monitoring inbound and outbound calls. This individual evaluates customer interactions based on accuracy, communication skills, and adherence to industry standards.
Key Responsibilities:- Monitor inbound and outbound calls to assess employee performance and service quality.
- Evaluate customer interactions based on accuracy, communication skills, and compliance with industry regulations.
- Document call evaluations and maintain accurate records of performance metrics.
- Provide constructive feedback to customer service representatives to enhance communication and service delivery.
- Collaborate with team leaders to develop coaching sessions and training programs.
- Identify trends and patterns in customer interactions to recommend process improvements.
- Ensure compliance with industry regulations and company policies.
- Work with cross-functional teams to implement quality initiatives for improved customer satisfaction.
In addition to these responsibilities, the Call Quality Analyst generates and analyzes quality reports, including call quality scores and customer feedback. They present findings and actionable insights to management for strategic decision-making.
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Customer Experience Professional
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Senior Customer Experience Specialist
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Customer Experience Specialist
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Operations Process Enhancement Specialist
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Senior Customer Interaction Specialist
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Rawalpindi Cantonment, Pakistan beBeeCustomer Full time $45,300 - $60,200Job Title: Senior Customer Interaction SpecialistThe role of a Senior Customer Interaction Specialist is to analyze and evaluate employee performance in handling customer interactions, ensuring they meet service quality standards. This involves monitoring inbound and outbound calls to assess accuracy, communication skills, and compliance with company...
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Customer Service Specialist
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Rawalpindi Cantonment, Pakistan Focus IT Services Full time1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from FOCUSExperienced HR Professional | Expertise in Technical Recruitment | Administration & Operations OptimisationJob description: We are looking for experienced and dynamic Customer Service Specialists to join our team....
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Customer Interaction Specialist
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Customer Service Delivery Specialist
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Rawalpindi Cantonment, Pakistan beBeeCustomer Full time 800,000 - 1,200,000Job Overview:The Customer Services Trainer is responsible for creating and delivering effective training programs that support the performance and development of customer service teams.This role ensures employees have the knowledge, skills, and tools required to deliver excellent customer service consistently across all channels.The ideal candidate will have...
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Sales and Customer Support Specialist
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Compliance Specialist
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