Performance Enhancement Executive

22 hours ago


Lahore, Punjab, Pakistan PakWheels Full time

PakWheels.com is committed to driving performance enhancement across our call center operations, and we're looking for a skilled Performance Enhancement Executive to lead this effort.

Responsibilities:
  • Develop and implement strategic plans to enhance call center performance and productivity.
  • Collaborate with the Customer Support team to design and deliver training programs that enhance agent performance and productivity.
  • Monitor and analyze key performance indicators (KPIs) to inform decision-making and drive continuous improvement initiatives.
  • Develop and maintain relationships with cross-functional teams to ensure alignment and collaboration on performance enhancement initiatives.
Requirements:
  • Bachelor's degree in a relevant field.
  • Proven experience in a call center operations or equivalent.
  • Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Solid understanding of performance enhancement principles and practices.


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