Strategic Communications Director

Serve as a Strategic Communications Director, driving internal and external messaging through print, digital, and social media platforms to align with the organization's vision. Ensure consistent communication of key messages across all channels.

Oversee the development and implementation of a comprehensive communications strategy that meets stakeholder needs and enhances the company's image. Foster relationships with media representatives, regulatory authorities, and other stakeholders to maintain a positive reputation.

• Develop Communication Policy: Collaborate with the team to create, review, and finalize a communications policy that ensures alignment with the organization's goals.
• Manage Stakeholder Relationships: Build and maintain strong relationships with key stakeholders, including media, to project a positive image of the organization.
• Media and Regulatory Compliance: Ensure timely and accurate responses to media and regulatory inquiries, maintaining transparency and avoiding negative publicity.

• News and Social Media Management: Coordinate the sharing of news related to the company on social media, digital, and print media platforms.
• Message Approval: Approve messages and provide recommendations on how to approach situations, ensuring consistency with the organization's strategy.
• Monitor and Respond to News: Monitor news and approve responses prepared for media queries and news, as well as rebuttals and clarifications.
• Collaborate with Internal Stakeholders: Guide the team to collaborate with internal stakeholders to ensure effective communication of the organization's view on relevant forums.
• Risk Mitigation: Anticipate potential risks and develop plans to mitigate them, protecting the organization's image.
• Press Conferences: Participate in press conferences with senior management, providing input on speeches and messages to be communicated.
• Social Media Content Creation: Review and approve content for the organization's social media pages, ensuring timely and well-crafted responses.
• Revenue Generation: Identify innovative revenue-generating opportunities, transforming the corporate communications department into a profit center function.
• CSR Evaluation: Evaluate CSR proposals, assessing feasibility and alignment with the organization's vision.
• CSR Progress Review: Review progress of CSR activities and guide the team to modify strategies as needed.
• Media Campaign Planning: Review media campaign plans, provide input, and monitor execution to ensure maximum outreach.
• Event Representation: Ensure the organization is well-represented at external events, selecting suitable platforms for message communication and exploring opportunities for collaboration.
• Material Design and Distribution: Finalize material design, including annual reports and advertisements, ensuring high quality and alignment with strategy.
• Departmental Expenses Management: Manage department expenses within allocated budgets, ensuring timely payments.
• Government and Regulatory Interactions: Prepare data presentations for government bodies and attend meetings as necessary.
• Policies and Processes Review: Review and approve policies and processes related to the department, ensuring ethical, sustainable, and effective practices.
• Complaint Resolution: Ensure timely resolution of complaints received through the Pakistan Citizen Portal.
• Information Requirements: Comply with information requests from members of the National Assembly and Senate within 24-48 hours.
• Compliance Status Determination: Coordinate with departments to determine compliance status on queries and complaints from government organizations.
• Customer Complaint Resolution: Communicate with customer-facing departments to resolve complaints promptly and to the satisfaction of customers.
• Consumer Dispute Resolution: Administer complaints from industrial and commercial consumers regarding connections, disconnections, and gas infrastructure development.
• Succession Planning: Develop a pool of successors for key positions within the division/department.
• Learning and Development Culture: Foster a culture of continuous learning and development within the division/department.