
Social Media Client Engagement Specialist
1 day ago
We are seeking a highly skilled and dedicated professional to join our team as a Social Media Support Specialist. As a key member of our support staff, you will be responsible for providing exceptional customer service to our clients through various social media channels and website contact forms. Your primary focus will be on responding to client queries, mentions, and comments in a timely and professional manner.
Your Responsibilities:
- Respond to client inquiries, concerns, and feedback on social media platforms and website contact forms.
- Provide accurate and helpful information to clients in a friendly and courteous manner.
- Monitor and maintain records of client interactions, including existing and potential clients.
Additional Tasks:
As part of your role, you will also be responsible for creating engaging content for social media posts, blogs, and other business-related materials. You will need to conduct research and stay up-to-date on industry trends and best practices to ensure the highest quality output.
Vacancy Options:
- Full-time position: Work from our office (Second Shift)
- Weekend-only position: Work from home on Saturdays and Sundays, with the option to work additional hours as needed
Key Requirements:
To succeed in this role, you must possess excellent communication and analytical skills. You should be able to learn quickly and adapt to new situations. We value teamwork, reliability, and flexibility in our ideal candidate. If you are motivated, organized, and eager to provide exceptional customer service, we encourage you to apply for this exciting opportunity.
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