
Account Receivable Manager
1 day ago
Motive empowers people to work more efficiently and productively.
About the RoleThis role requires strong analytical skills, excellent communication abilities, and a customer-centric mindset. The Collections Specialist will serve as the primary point of contact for all collections-related inquiries and play a critical part in managing accounts receivable.
Key Responsibilities- Handle customer inquiries regarding account balance issues.
- Address billing concerns, including subscription fees and one-time charges.
- Manage high call volumes, handling both inbound and outbound calls.
- Analyse and reconcile customer accounts, including reviewing historical invoices, payments, chargebacks, refunds, credits, and write-offs.
- Support the monthly close process by ensuring accurate period cutoffs.
- Collaborate cross-functionally with Sales, Customer Success, and Fulfilment teams to resolve account issues and enhance customer satisfaction.
- Manage assigned accounts receivable portfolios with a focus on customer retention and timely collections.
- 1–2 years of experience in a collections or customer-facing role.
- Strong written and verbal communication skills.
- High level of attention to detail, organization, and vigilance.
- Ability to manage time effectively and work under pressure in a fast-paced environment.
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