Customer Engagement Manager

5 days ago


Karachi, Sindh, Pakistan LN Technologies Full time

About Us

LN Technologies, a subsidiary of App Maisters Inc USA, is an Enterprise App Development company that specializes in developing Mobility, Web, BI and Cloud based solutions.

We take pride in catering to the needs of all sizes and types of clients, from ambitious startups & small businesses to large multinationals.

We're hiring a Customer Care/Key Account Manager for our sales and business development team based in Houston, TX, USA.

Job Summary:

The Customer Care/Account Manager is responsible for building and maintaining strong relationships with customers, ensuring their satisfaction, and providing exceptional customer service.

They act as the primary point of contact for assigned accounts and are responsible for managing and resolving customer inquiries, issues, and concerns.

Responsibilities:

  • Critical Thinking
  • Develop a deep understanding of customers' businesses, products, and services
  • Act as a trusted advisor to customers, offering solutions and recommendations to meet their needs
  • Collaborate with internal teams (sales, product, technical support, etc.) to address customer requirements effectively
  • Ensure customer accounts are properly set up, maintained, and updated in the company's systems
  • Monitor account performance and identify opportunities for account growth and upselling
  • Experience in a Software Development industry is a plus

Client Communication

  • Professionalism
  • Provide timely and accurate responses to customer inquiries, issues, and concerns
  • Handle customer inquiries, complaints, and requests promptly and professionally
  • Provide accurate information and guidance to customers regarding products or services
  • Keep detailed records of customer interactions and transactions
  • Serve as the main point of contact for assigned customer accounts
  • Build and maintain strong, long-lasting relationships with customers
  • Proactively identify and resolve customer problems to ensure their satisfaction
  • Conduct regular check-ins with customers to review their account status and address any concerns

Documentation and Reporting

  • Accuracy
  • Maintain accurate and up-to-date customer account information and documentation
  • Generate reports and analysis on customer account activities, satisfaction, and performance as required

Requirements

  • Education
  • Bachelor's degree in Business Administration, Marketing, or a related field (or equivalent experience)
  • Proven work experience in customer service, account management, or a similar role
  • Strong interpersonal and communication skills, both written and verbal
  • Excellent problem-solving and conflict resolution abilities

Career Growth Opportunities

  • Learning Environment
  • Paid leaves as per the policy
  • Career Growth/Learning Opportunities
  • Sustainable Career
  • Our Managers spend time on employee learning
  • Working with US-based clients
  • European & U.A.E clients also
  • Working on highly technical projects
  • Management support for career growth
  • Healthy work environment
  • Family Medical insurance as per the policy
  • 5 working days a week
  • EOTM (Employee of the Month Award)
  • Official Lunch and Dinners
  • Employees' Birthday Celebration
  • Provident Fund
  • Bi-Yearly Bonus

Application Questions

  • Expectations
  • What is your current gross salary?
  • What is your expected gross salary?
  • When can you join us if you are selected?
  • Have you ever worked as a Key Accounts Manager? If yes, then how many years?
  • Can you work in Night shift from 7 PM to 4 AM?
  • Have you worked with USA Mobile-based Software houses?


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