
Global Customer Engagement Manager
5 days ago
**Our Organisation**
We provide training solutions in various fields, including Teacher Training, Quality Assurance, Leadership, and Management Development. Our services cater to both existing and new customers, ensuring their needs are met effectively.
Key ResponsibilitiesThis role entails managing customer communications across different channels, including live website chats, phone calls, emails, and more. The successful candidate will be responsible for:
- Maintaining third-party websites by handling queries, course listings, and bookings.
- Engaging with potential corporate clients through targeted social media outreach.
- Monitoring and addressing leads on Freshdesk, ensuring timely follow-up via email and phone.
The ideal candidate will have excellent communication skills, the ability to build strong relationships with clients, and a keen understanding of market trends and customer needs.
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