
Payment Processing Specialist
3 days ago
EWS Group is a dynamic and fast-paced organization, committed to delivering exceptional customer service and support to our clients. As a leading provider of integrated payments services, we strive to create a seamless experience for our customers, ensuring that their needs are met promptly and efficiently.
Job Summary
We are seeking a highly skilled and customer-focused Customer Care Representative to join our team. In this role, you will be responsible for providing exceptional support to our clients, handling inquiries related to onboarding, reconciliation, risk management, and terminal troubleshooting. You will also be required to document all customer interactions accurately, ensuring thorough and clear records.
Responsibilities:
- Customer Service: Engage with customers via phone, email, and chat, demonstrating exceptional customer service skills and professionalism in every interaction.
- Support Processes: Master various support processes and platforms, effectively managing multiple customer inquiries at once.
- Documentation: Accurately document all customer interactions (calls, chats, emails, messages) in our support system, ensuring thorough and clear records.
- Payment Processing: Handle inquiries related to onboarding, reconciliation, risk management, and terminal troubleshooting, providing effective solutions for each.
Requirements
The ideal candidate will possess excellent communication skills, both verbal and written, with the ability to convey clear and concise information. They should also have analytical problem-solving skills, a methodical approach to gathering requirements, identifying issues, and finding effective solutions. Proficiency in Microsoft Office Suite and the ability to learn additional support platforms quickly are essential. Strong numerical skills to support reconciliation of bank statements and payment processing data are also required. A minimum of 2 years of experience in the banking or payments industry and demonstrated experience handling technical customer inquiries through phone and email are necessary. An associate or bachelor's degree, or relevant work experience, are also preferred.
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