Payment Processing Expert

3 days ago


Lahore, Punjab, Pakistan Contour Software Full time
About Contour Software

As a subsidiary of Constellation Software Inc., we're proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world. With a broad-based portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains, we've created a perfect environment for professionals to build fulfilling, long-term careers.

Our mission is to improve the payments experience in a growing number of industries by integrating with your favorite software. Perseus Payments provides integrated payments services to businesses and software providers.

Job Role

We seek a highly motivated and customer-focused Customer Care Representative to join our expanding team. In this key role, you will provide exceptional support to our clients, assisting with payment processing needs including onboarding, reconciliation, risk management, terminal ordering, and troubleshooting.

  • You will master various support processes and platforms, effectively managing multiple customer inquiries at once.
  • Accurately document all customer interactions (calls, chats, emails, messages) in our support system, ensuring thorough and clear records.
  • Provide effective solutions to customer inquiries and technical issues, enhancing their overall experience with our company.
Key Responsibilities
  1. Mastery of various support processes and platforms to effectively manage multiple customer inquiries.
  2. Accurate documentation of customer interactions in our support system, ensuring thorough and clear records.
  3. Provision of effective solutions to customer inquiries and technical issues, enhancing their overall experience with our company.
Requirements
  • Excellent communication skills, both verbal and written, with the ability to convey clear and concise information.
  • Analytical problem-solving skills, using a methodical approach to gather requirements, identify issues, and find effective solutions.
  • Technical proficiency in Microsoft Office Suite and the ability to learn additional support platforms quickly.


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