Experience Manager

4 hours ago


Lahore, Punjab, Pakistan Parhlo Full time
Career Opportunities

We are committed to delivering exceptional customer experiences at Parhlo, and we're seeking a skilled Customer Service Specialist to join our team. As a key member of our team, you will be responsible for interacting with customers, resolving issues, and ensuring a positive experience.

About the Role

This role requires a customer-focused individual with strong interpersonal and problem-solving skills. You will be working closely with customers to understand their needs, address their concerns, and provide tailored solutions.

Key Responsibilities
  1. Customer Support: Provide timely and effective support to customers, addressing their inquiries and resolving issues.
  2. Relationship Building: Foster long-term relationships with customers by demonstrating empathy, understanding, and a commitment to excellence.
  3. Performance Metrics: Continuously monitor and improve performance metrics, such as first-call resolution rates and customer satisfaction scores.
  4. Collaboration: Work closely with internal teams to ensure seamless delivery of services and products.
Requirements
  • A level/intermediate qualification or above.
  • Excellent written and verbal English communication skills.
  • American or neutral accent.
Benefits
  • Opportunities for career growth and professional development.
Working Timings
  • US timings (5 days a week).
  • Competitive salary: Rs70,000 - Rs75,000 per month.
Skill Requirements
  • Fluent English language skills.
  • Strong communication and customer satisfaction management skills.


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