Customer Experience Manager

1 day ago


Lahore, Punjab, Pakistan Pak Elektron Limited. (PEL) Full time
Job Summary

We seek an experienced professional to lead our Service Delivery team at Pak Elektron Limited (PEL), ensuring highest quality service and efficient after-sales support to customers.

Key Accountabilities
  • Manage ASC performance, identifying areas for improvement and implementing corrective actions.
  • Coordinate with Sales Teams and Dealers to resolve customer complaints promptly and efficiently.
  • Develop and implement strategies to ensure spare parts availability, aligning with market requirements.
Skills and Qualifications
  • Proven experience in operational management, particularly in Electrical/Electronic Manufacturing.
  • Excellent leadership and communication skills for effective collaboration with cross-functional teams.
  • Strong analytical skills, with ability to identify process improvements and implement change.


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