Software Technical Support Professional

1 day ago


Karachi, Sindh, Pakistan beBee Careers Full time

About the Role:

The Application Support Analyst is responsible for providing top-notch customer support and resolving complex technical issues. This is an excellent opportunity for individuals who are passionate about helping others and are skilled in software troubleshooting.

Responsibilities:
  • Client Communication & Support: Serve as the primary point of contact for clients, ensuring a focus on customer satisfaction and building strong relationships.
  • Issue Resolution: Troubleshoot and resolve issues related to user knowledge, software configuration, installation, and technical errors.
  • Service Level Compliance: Meet defined service level agreements (SLAs) for problem resolution and escalate unresolved issues to the appropriate internal or external team members.

Requirements:

  • Educational Background: University degree or relevant qualification
  • Experience: 5+ years of experience in software support, preferably working with international clients.
  • Technical Proficiency: Proficient in MS Windows applications; experience with ERP systems is a plus.
  • Communication Skills: Exceptional verbal and written communication skills, with the ability to engage and assist clients at all levels effectively.


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