
Quality Assurance Specialist
13 hours ago
This critical role involves ensuring that sales and customer service representatives adhere to high standards of quality by assessing their performance during interactions with customers.
Main Tasks:- Evaluate call quality using monitoring software and audio recordings to identify areas for improvement.
- Analyze representative interactions to ensure alignment with company policies and industry best practices.
- At least 2 years of experience in a call center environment, with a focus on quality assurance and customer satisfaction.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues.
- Flexibility to work varied shifts, including nights, while maintaining a professional atmosphere.
- Desirable experience in Auto Insurance, Auto Warranty, or mortgage industries, with a strong understanding of industry regulations.
- Strong listening and analytical skills, with the ability to provide constructive feedback and coaching.
- Proficiency in Microsoft Office tools (Word, Excel, Outlook), with a willingness to learn new software applications.
- Self-motivation and ability to work independently, with minimal supervision.
This position requires a strong focus on quality assurance and attention to detail. You will be responsible for evaluating call performances and providing actionable feedback to enhance representative skills.
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Quality Assurance Specialist
12 hours ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeQuality Assurance SpecialistThis role involves overseeing the quality of our products and services to ensure they meet our organization's standards.Key Tasks:Develop Quality Standards and proceduresConduct Quality Audits and identify areas for improvementCollaborate with Teams to implement quality improvementsAnalyze Data to inform quality decisionsProvide...
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Quality Assurance Specialist
18 hours ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeQuality Assurance SpecialistWe are seeking a detail-oriented and analytical individual to fill the role of Quality Assurance Specialist. As a key member of our contact center team, you will be responsible for evaluating consumer data to measure agent service skills and policy adherence.Evaluate consumer data to measure agent service skills and policy...
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Call Center Quality Assurance Specialist
17 hours ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeJob Specification For Quality Assurance SpecialistSucceeding as a Quality Assurance Specialist requires a unique blend of technical expertise and interpersonal skills. We are looking for individuals who can effectively communicate with customers, colleagues, and management.The successful candidate will have a strong background in customer service, excellent...
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Technical Quality Assurance Specialist
2 weeks ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeJob OverviewWe are seeking a highly skilled Technical Quality Assurance Specialist to join our team. The ideal candidate will possess strong analytical skills, excellent technical writing abilities, and experience in functional testing on web-based and smartphone applications.
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Quality Assurance Expert
15 hours ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeJob DescriptionWe are seeking an experienced Quality Assurance Specialist to oversee the quality of outbound calls. The successful candidate will assess agent performance, ensure compliance with company policies and industry regulations, and provide actionable feedback to improve overall call quality and customer satisfaction.
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Customer Service Quality Assurance Specialist
17 hours ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeRequirements For Quality Assurance Specialist PositionWe are seeking a highly motivated and detail-oriented individual to join our team as a Quality Assurance Specialist. The ideal candidate will possess a strong background in customer service, excellent communication skills, and the ability to work independently.The successful candidate will have a minimum...
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Quality Assurance Specialist
4 days ago
Rawalpindi Cantonment, Pakistan Allure Digital Full timeWe are looking for a detail-oriented and experienced Quality Assurance (QA) Specialist to monitor, evaluate, and enhance the quality of outbound calls in our company. The QA Specialist will be responsible for assessing agent performance, ensuring compliance with company policies and industry regulations, and providing actionable feedback to improve overall...
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Quality Assurance Manager
17 hours ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeISO 9001 Quality Assurance Specialist:We are seeking an experienced ISO 9001 Quality Assurance Specialist to join our team. The ideal candidate will have a strong understanding of ISO 9001 standards and quality management systems.Responsibilities include developing and implementing a quality management system that aligns with ISO 9001 standards, reviewing...
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Quality Assurance Specialist
2 weeks ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeJob DescriptionWe are seeking a Quality Assurance Associate to oversee the quality of our products and services, ensuring they meet high standards.Key Responsibilities:Develop and maintain quality standards for all products and servicesConduct thorough tests to identify any issues or defects in productionCollaborate with superiors to address proposed...
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Quality Assurance Specialist
2 weeks ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeThe primary responsibility of the call center Quality Assurance Representative is to measure and evaluate the performance of the sales and customer service representatives who come in direct contact with the company's consumer base. The quality assurance representative must ensure compliance with company and industry standards.The Quality Assurance...