Quality Assurance Specialist

13 hours ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time
Call Center Quality Assurance Expert

This critical role involves ensuring that sales and customer service representatives adhere to high standards of quality by assessing their performance during interactions with customers.

Main Tasks:
  • Evaluate call quality using monitoring software and audio recordings to identify areas for improvement.
  • Analyze representative interactions to ensure alignment with company policies and industry best practices.
Required Skills and Experience:
  • At least 2 years of experience in a call center environment, with a focus on quality assurance and customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues.
  • Flexibility to work varied shifts, including nights, while maintaining a professional atmosphere.
  • Desirable experience in Auto Insurance, Auto Warranty, or mortgage industries, with a strong understanding of industry regulations.
  • Strong listening and analytical skills, with the ability to provide constructive feedback and coaching.
  • Proficiency in Microsoft Office tools (Word, Excel, Outlook), with a willingness to learn new software applications.
  • Self-motivation and ability to work independently, with minimal supervision.

This position requires a strong focus on quality assurance and attention to detail. You will be responsible for evaluating call performances and providing actionable feedback to enhance representative skills.



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