
Digital Community Manager
1 day ago
About this role
We're seeking a Digital Community Manager who excels at blending emotional intelligence with creative energy and tactical discipline.
This individual will serve as the digital right-hand to our Director of Strategic Relationships, helping build trust online, manage public-facing content, and bring our social presence (and our clients') to life with intentionality.
Key ResponsibilitiesCommunity Engagement & Brand Presence
- Act as the digital voice of our organization and its clients—engaging with followers, influencers, and collaborators online.
- Respond to comments and DMs thoughtfully and promptly to foster trust and engagement.
- Track sentiment, feedback, and trends to report on community pulse.
- Show up online with consistency, clarity, and care—always aligned with our brand voice.
- Write compelling social media copy (LinkedIn posts, Reels captions, tweets, stories, carousels).
- Collaborate with our design team or independently create content using tools like Canva or CapCut.
- Build and manage a content calendar across channels (Instagram, TikTok, LinkedIn, YouTube, Threads, Facebook).
- Help develop content themes that elevate our organization's voice and values—and amplify our clients and causes.
- Support digital and campaign strategy development with insights and competitor scans.
- Monitor performance metrics (reach, shares, saves, comments, etc.) and offer data-informed ideas for improvement.
- Identify viral formats, trends, or cultural conversations that align with our work and values.
- Assist in rolling out new brand campaigns, speaker launches, or influencer partnerships.
- Draft basic social decks, copy docs, or recap reports with clear insights and recommendations.
- Occasionally attend in-person events (if local) to support real-time content capture.
- 1 to 3 years of experience in social media, community management, or digital content marketing (agency or in-house).
- Excellent writing, editing, and storytelling skills tailored to social media audiences.
- Social intelligence, able to navigate sensitive topics, diverse communities, and dynamic conversations with empathy and care.
- Strong organizational skills and the ability to manage calendars, priorities, and shifting timelines.
- A collaborative spirit, with the ability to work both independently and as part of a fast-moving team.
- Experience managing public figure, influencer, or thought-leader accounts.
- Familiarity with humanitarian or mission-driven brands.
- Exposure to B2B or social impact marketing environments.
- Design skills or motion graphics (even light Canva animations).
We're driven by a desire to make a positive impact in the world. If you share this vision and are passionate about social media, community building, and creative storytelling, we'd love to hear from you.
We prioritize creativity, collaboration, and continuous learning. Our ideal candidate is a creative problem-solver, a strategic thinker, and a compassionate communicator who can thrive in a fast-paced environment.
We're looking for someone to help us shape the future of social media and community engagement. Let's grow movements, not just audiences
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