NOC Supervisor Expert

6 days ago


Islamabad, Islamabad, Pakistan Veon Group Full time
About the Role

We are seeking a highly skilled and experienced NOC Supervisor to join our team. As a proactive pipeline, we maintain an active talent pool for future job openings.

Job Summary

The role of NOC Supervisor involves working in 24x7 shifts for fault monitoring, troubleshooting, and providing first-level support for ongoing issues related to IT and Core domains.

Main Responsibilities:
  • Fault Monitoring and reporting for Core nodes
  • Engagement and escalation to all stakeholder teams
  • Planned Network activities support
  • NMS Health Checks
  • Service Requests Handling
  • Health Checks of various platforms/tools
  • Alarm monitoring of various domains like CS Core, PS Core, IN, and VAS
  • Service impact calculation of outage incidents
  • IN complaints handling
  • IMEI Whitelisting service requests handling
  • Netcool Health Check for auto escalations
  • Major KPI trends monitoring and reporting
  • Provide support to field teams for Network Planned Activities and to do pre-post verifications
  • ServiceNow Health Check to ensure smooth working of all auto and manual escalations
RAN Domain Responsibilities:
  • Fault Monitoring and reporting for RAN nodes
  • Battery theft reporting
  • Planned Network activities support
  • Preventive Maintenance support
  • Inventory Management support
  • NMS Health Checks
  • Site Database Management
  • Service Requests Handling
  • Health Checks of various platforms/tools
  • Multiple Sites Down/Multiple Sites Fluctuations reporting
  • Outage/fluctuations reporting amid power breakdown or bad weather
  • BSC/RNC Alarms reporting
  • Huawei Battery Alarms Monitoring and ATPs
  • Trouble Tickets for single site issues (Telco alarms, fluctuations, prolonged outage, stuck environmental alarms etc)
  • Netcool Health Check for auto escalations
  • Preventive Maintenance: portal and users management being custodians of end-to-end process
  • Database maintenance through Inventory Management portal
  • Site Lock/Unlock requests handling as per SOP
  • Provide support to field teams for Network Planned Activities
  • NOC Live App audit and maintenance
  • ServiceNow Health Check to ensure smooth working of all auto and manual escalations
  • Corrective Maintenance
  • Daily reports
TXN & FIX Domain Responsibilities:
  • Hands-on experience on Huawei and Ericsson MW, Optical (including OTN & DWDM, WSON) & IP nodes.
  • Escalating and follow-up for early resolution of all persistent analytical problems including cross-domain analysis (RAN/TXN/IP/Core/FIX) according to SLA.
  • Data reconciliation & enrichment in development of TXN (MW+ optical)/IP reports (both existing/newly developed) via Tableau for analytical domain.
  • Proactive Analysis/ good troubleshooting & analytical skills, i.e. perform detailed analysis for repetitive outages to find the root cause and support concern teams for the earlier resolution.
  • Responsible to enable and guide the process to newly hire team members for troubleshooting and identification of all TXN/IP related issues.
  • Ensure Network L1 support to Nationwide operational field teams.
  • Handling Nationwide activities (Roll out/ND/Operations).
  • Highlighting and identifying network fault, follow up till closure
NSS & IT Domain Responsibilities:
  • Fault Monitoring and reporting for IT nodes.
  • Engagement and escalation to all stakeholder teams
  • Planned Network activities support.
  • NMS Health Checks
  • Service Requests Handling
  • Health Checks of various platforms/tools
  • Alarm monitoring of various IT nodes. Must have a good knowledge of Infra
  • Service impact calculation of outage incidents.
  • JAZZCASH and Cloud Monitoring
  • OSS tools Health Check for auto escalations
  • Major KPI trends monitoring and reporting.
  • Provide support to field teams for Network Planned Activities and to do pre-post verifications.
  • Notifications Tool Health Check to ensure smooth working of all auto and manual escalations.
Requirements:
  • B.S. or B.Sc. Electrical/Telecom/Computer Engineering
  • Prior working Experience in a NOC Environment.
  • Hands-on experience with Huawei, ZTE and Nokia RAN equipment.
  • Willing to work in shifts, on holidays & emergencies.


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