NOC Supervisor Expert
6 days ago
We are seeking a highly skilled and experienced NOC Supervisor to join our team. As a proactive pipeline, we maintain an active talent pool for future job openings.
Job SummaryThe role of NOC Supervisor involves working in 24x7 shifts for fault monitoring, troubleshooting, and providing first-level support for ongoing issues related to IT and Core domains.
Main Responsibilities:- Fault Monitoring and reporting for Core nodes
- Engagement and escalation to all stakeholder teams
- Planned Network activities support
- NMS Health Checks
- Service Requests Handling
- Health Checks of various platforms/tools
- Alarm monitoring of various domains like CS Core, PS Core, IN, and VAS
- Service impact calculation of outage incidents
- IN complaints handling
- IMEI Whitelisting service requests handling
- Netcool Health Check for auto escalations
- Major KPI trends monitoring and reporting
- Provide support to field teams for Network Planned Activities and to do pre-post verifications
- ServiceNow Health Check to ensure smooth working of all auto and manual escalations
- Fault Monitoring and reporting for RAN nodes
- Battery theft reporting
- Planned Network activities support
- Preventive Maintenance support
- Inventory Management support
- NMS Health Checks
- Site Database Management
- Service Requests Handling
- Health Checks of various platforms/tools
- Multiple Sites Down/Multiple Sites Fluctuations reporting
- Outage/fluctuations reporting amid power breakdown or bad weather
- BSC/RNC Alarms reporting
- Huawei Battery Alarms Monitoring and ATPs
- Trouble Tickets for single site issues (Telco alarms, fluctuations, prolonged outage, stuck environmental alarms etc)
- Netcool Health Check for auto escalations
- Preventive Maintenance: portal and users management being custodians of end-to-end process
- Database maintenance through Inventory Management portal
- Site Lock/Unlock requests handling as per SOP
- Provide support to field teams for Network Planned Activities
- NOC Live App audit and maintenance
- ServiceNow Health Check to ensure smooth working of all auto and manual escalations
- Corrective Maintenance
- Daily reports
- Hands-on experience on Huawei and Ericsson MW, Optical (including OTN & DWDM, WSON) & IP nodes.
- Escalating and follow-up for early resolution of all persistent analytical problems including cross-domain analysis (RAN/TXN/IP/Core/FIX) according to SLA.
- Data reconciliation & enrichment in development of TXN (MW+ optical)/IP reports (both existing/newly developed) via Tableau for analytical domain.
- Proactive Analysis/ good troubleshooting & analytical skills, i.e. perform detailed analysis for repetitive outages to find the root cause and support concern teams for the earlier resolution.
- Responsible to enable and guide the process to newly hire team members for troubleshooting and identification of all TXN/IP related issues.
- Ensure Network L1 support to Nationwide operational field teams.
- Handling Nationwide activities (Roll out/ND/Operations).
- Highlighting and identifying network fault, follow up till closure
- Fault Monitoring and reporting for IT nodes.
- Engagement and escalation to all stakeholder teams
- Planned Network activities support.
- NMS Health Checks
- Service Requests Handling
- Health Checks of various platforms/tools
- Alarm monitoring of various IT nodes. Must have a good knowledge of Infra
- Service impact calculation of outage incidents.
- JAZZCASH and Cloud Monitoring
- OSS tools Health Check for auto escalations
- Major KPI trends monitoring and reporting.
- Provide support to field teams for Network Planned Activities and to do pre-post verifications.
- Notifications Tool Health Check to ensure smooth working of all auto and manual escalations.
- B.S. or B.Sc. Electrical/Telecom/Computer Engineering
- Prior working Experience in a NOC Environment.
- Hands-on experience with Huawei, ZTE and Nokia RAN equipment.
- Willing to work in shifts, on holidays & emergencies.
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