
Helpdesk and Support Technician
5 days ago
The successful candidate will be responsible for providing first-class technical support and assistance to our clients.
Responsibilities- Deliver high-quality technical support via various communication channels.
- Troubleshoot and resolve technical issues promptly and professionally.
- Collaborate with internal teams to resolve complex technical issues.
- Develop and implement strategies to improve IT service delivery and customer satisfaction.
- Stay current with the latest technological advancements and best practices.
- Recent graduates in Computer Science or Software Engineering.
- Excellent communication and interpersonal skills.
- Basic knowledge of Microsoft 365 technologies, such as Azure AD, Microsoft Intune, SharePoint Online, and Teams.
- Familiarity with Azure Cloud Services, such as Virtual Machines, Azure Files, and Azure Networking, is a plus.
- Previous experience in customer support or technical helpdesk is a plus but not mandatory.
- A strong passion for helping users and a patient approach to problem-solving.
- An eagerness to learn and grow with the company.
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