Real Estate Customer Service Advocate

3 hours ago

Lahore, Punjab, Pakistan beBeeSupport Full time 400,000 - 800,000
Customer Support Representative

This role provides an opportunity to work in the real estate industry and serve as a key point of contact for customers.

Achieving customer satisfaction is crucial for success in this position, requiring effective communication and problem-solving skills.

About this role:

We are seeking a highly skilled and dedicated Customer Support Representative to join our team.

Responsibilities:

  1. Handle inbound and outbound calls professionally, addressing customer inquiries and resolving complaints efficiently.
  2. Maintain a high level of product and service knowledge to provide accurate information and guidance to customers.
  3. Assist customers in navigating through the real estate buying or selling process, providing necessary support and guidance.
  4. Actively participate in team meetings and training sessions to enhance job performance and stay updated on company policies.
  5. Document customer interactions, update records, and follow up on outstanding issues to ensure timely resolution.
  6. Achieve and exceed established targets for call quality, customer satisfaction, and sales.

Requirements:

  1. Minimum 1-year experience as a customer support agent in the real estate industry.
  2. Excellent communication skills in English and Urdu languages.
  3. Strong interpersonal skills with the ability to build rapport and empathize with customers.
  4. Problem-solving and conflict resolution skills to handle customer complaints effectively.
  5. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  6. Proficiency in using call center software and computer applications.

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