Representative
3 days ago
Job Title: Customer Service Representative
Job Description:We are seeking a skilled and experienced customer service representative to join our team. The ideal candidate will possess excellent communication skills, be fluent in English, and have basic knowledge of automobiles or cars.
The role requires handling customer inquiries over the phone with professionalism and empathy, providing solutions to customer complaints and concerns in a timely manner, collaborating with team members to achieve sales and marketing goals, and utilizing various platforms such as Shopify, Slack, Gorgias, and Google Voice to manage customer interactions.
Key Responsibilities:- Handle customer inquiries over the phone with professionalism and empathy.
- Provide solutions to customer complaints and concerns in a timely manner.
- Collaborate with team members to achieve sales and marketing goals.
- Utilize various platforms such as Shopify, Slack, Gorgias, and Google Voice to manage customer interactions.
- Fluency in English language.
- Basic knowledge of automobiles or ability to learn quickly.
- Comfortable with flexible timing for 24/7 operation.
- Understanding of reporting and performance tracking.
- Experience in sales and marketing.
Incentive Bonus and opportunities for growth and development.
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