Customer Service Representative

1 week ago

Rawalpindi Cantonment, Pakistan beBee Careers Full time

We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers across various channels.

This is a full-time, in-office position that offers a dynamic and collaborative environment with ample growth opportunities.

Key Responsibilities:
  • Customer Assistance & Satisfaction
    • Respond promptly to customer inquiries with professionalism and care.
    • Maintain high customer satisfaction through effective communication and problem-solving.
  • Order Management & Fulfillment
    • Assist in processing returns and manage the fulfillment process smoothly.
    • Track and record shipments to ensure seamless delivery.
  • Live Customer Chats & Account Support
    • Handle live customer service chats, addressing queries and providing timely account support.
    • Resolve customer concerns efficiently, ensuring a positive experience.
  • Technology & Computer Proficiency
    • Utilize data entry skills and Microsoft Office tools (Excel, Word) to manage customer interactions and records.
    • Leverage your technical proficiency to enhance customer service operations.
  • Clear & Effective Communication
    • Exhibit strong written and verbal English skills to communicate clearly with customers and resolve issues effectively.
Qualifications:
  • You must be able to commute daily to our office.
  • A bachelor's degree in any discipline is required.
  • Previous e-commerce experience or familiarity with platforms like eBay is a plus.
  • A personal laptop is required for daily office use.
Why Work with Us?
  • We offer a competitive salary with potential for career advancement.
  • We provide comprehensive, hands-on training to ensure your success.
  • We have a fast-paced, collaborative environment with a strong focus on customer satisfaction and retention.
  • We encourage customer engagement and problem-solving excellence.

We are dedicated to finding the right candidate for this role. If you are a driven and customer-focused individual looking for a fulfilling role with growth potential, we encourage you to apply.

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