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Customer Support Specialist

2 weeks ago

Karachi, Sindh, Pakistan beBee Careers Full time
Customer Support Specialist - Arabic Language

We are seeking a skilled Customer Support Specialist to join our team. This role involves providing exceptional customer service in Arabic, responding to customer inquiries, and resolving issues in a timely and professional manner.

Responsibilities:
  • Provide high-quality customer support via phone, email, or chat in Arabic.
  • Respond to customer inquiries, resolve complaints, and provide solutions to their issues.
  • Collaborate with internal teams to resolve complex customer issues.
  • Analyze customer feedback to identify areas for improvement.
  • Develop and maintain a comprehensive knowledge base of products and services.
Requirements:
  • Fluent written and spoken Arabic language skills.
  • Minimum 1 year of experience in a call center or customer support role.
  • Strong interpersonal and communication skills.
  • Excellent problem-solving abilities.
  • Detail-oriented with the ability to manage multiple tasks simultaneously.
Benefits:
  • Competitive salary range.
  • Medical benefits.
  • Bonus structure.
  • OT opportunities.
Working Hours:

We offer a flexible working schedule, allowing you to balance your work and personal life effectively.