Customer Support Specialist

5 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Customer Support Specialist Job Description

We are seeking a highly organized and detail-oriented Customer Support Specialist to join our team. As a key member of our Operations department, you will play a vital role in providing timely and effective support to our clients' customers.

About the Role
  • Respond to customer inquiries and concerns via phone calls, emails, or other channels.
  • Escalate complex issues to senior team members as needed.
  • Collaborate with internal teams to ensure seamless delivery of customer-centric solutions.

This is an entry-level full-time position that requires strong written and verbal English communication skills, proficiency in MS Office (especially Excel and Word), and a passion for delivering exceptional customer support.

Responsibilities
  1. Deliver timely and effective support to customers through various channels.
  2. Resolves customer inquiries and concerns via phone calls, emails, or other channels.
  3. Document all customer interactions and resolutions.
Requirements
  • O Levels/Matriculation or above.
  • Excellent written and verbal English communication skills.
  • Proficiency in MS Office (Excel and Word).

We offer a competitive salary range and a comprehensive benefits package, including medical insurance, OPD facilities, provident fund options, leave encashment, and annual leaves. Our ergonomic furniture and infrastructure ensure a comfortable working environment, allowing you to focus on delivering exceptional customer support.

Benefits
  • Medical insurance & OPD facilities.
  • Provident fund options.
  • Leave encashment and annual leaves.
  • On-the-job training.
  • Ergonomic furniture and infrastructure.
  • Referral rewards.
  • Annual increment.
  • Conveyance and loan facilities.


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