Team Management Expert

5 days ago


Karachi, Sindh, Pakistan MCS Digitizing Full time

We are seeking an accomplished Team Leader to lead our Software House operations. In this role, you will be responsible for developing and implementing a comprehensive strategy that aligns with customer service goals.

You will lead and manage a team of software house agents, providing coaching and performance management. Additionally, you will set clear performance metrics and monitor progress towards achieving them.

Key Qualifications:
  • At least 4 to 5 years of experience in a call center leadership position.
  • Excellent leadership, coaching, and mentoring skills.
  • Data-driven approach to decision-making.

This is a great opportunity to join a forward-thinking organization and contribute your expertise to drive business success.


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