Expert in Quality Service Delivery

5 days ago

Karachi, Sindh, Pakistan beBeeQuality Full time 450,000 - 900,000
Job Title: Quality Assurance Executive

Ensure service delivery aligns with established quality standards, elevating customer satisfaction and operational efficiency.

Responsibilities:
  • Monitor and assess customer interactions to align with quality benchmarks.
  • Drive data-backed decisions that enhance customer experiences through analysis of evaluation data.
  • Collaborate cross-functionally to develop training programs, streamline processes, and maintain high service standards.
  • Identify process gaps and suggest enhancements for efficient workflows and increased customer satisfaction.
  • Provide constructive feedback to agents empowering skill development for improved customer interactions.
  • Uphold service integrity by ensuring adherence to policies, regulations, and standards during customer interactions.
Qualifications:
  • Bachelor's Degree
  • 3+ years of Customer Services Quality Assurance experience
  • Strong Intellectual Skills & Communication Skills (Written & Verbal)
  • Leadership Skills, able to work without supervision
  • Project Management & Strategic Management skills
  • Data Base Management skills
  • Management and Decision Making skills
  • Time management

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