Technology Process Leader

6 days ago


Lahore, Punjab, Pakistan Virtual Force Inc. Full time

VIRTUAL FORCE INC. is seeking a Technology Process Leader to oversee and optimize our IT service management processes.

About the Role:
  • Develop and implement effective IT service management processes to achieve business objectives
  • Manage and improve incident, problem, change, and release management processes
  • Lead the ITSM team and foster a culture of high performance and continuous improvement
  • Collaborate with stakeholders to drive strategic initiatives and achieve business outcomes
  • Maintain ITIL best practices across the organization
  • Monitor and report on key performance indicators (KPIs) for IT services
  • Negotiate and manage vendor relationships and contracts related to ITSM tools and services
Job Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or related field
  • Minimum 8 years of experience in IT Service Management
  • Strong knowledge of ITSM tools and technologies
  • Excellent leadership and team management skills
  • Strong analytical and problem-solving abilities
  • Excellent communication and interpersonal skills


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