Customer Experience Leader

23 hours ago


Lahore, Punjab, Pakistan Next Age Technologies (Pvt) Ltd Full time
About the Role

We are seeking a highly motivated Customer Experience Leader to join our team at Next Age Technologies (Pvt) Ltd. The successful candidate will have a strong background in contact management and excellent leadership skills.

Key Responsibilities
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with cross-functional teams to identify opportunities for process improvement
  • Analyze data to measure the effectiveness of customer experience initiatives
  • Communicate results and recommendations to senior leadership
Requirements
  • Bachelor's degree in a relevant field or equivalent experience
  • At least five years of experience in contact management or a related field
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions


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