Customer Support Expert

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Overview

Our organization is looking for a customer-focused Solution Expert to join our Product Support Team. The ideal candidate will be able to think critically and provide effective solutions to customer queries.

Main Job Functions
  • Provide Level 1 support and troubleshoot customer issues through various communication channels.
  • Work closely with Partners, Relationship Management, IT, Development, and Operations teams to ensure efficient outcomes.
  • Review, manage, and update the knowledge base to improve customer support.
Essential Skills
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Proficient in MS Office, Jira, JSM, Confluence, and Postman.


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