
Customer Experience Expert
5 hours ago
Customer Experience Expert Wanted
We are seeking an expert in delivering exceptional customer experiences to join our team. As a customer experience expert, your primary focus will be on providing timely and effective solutions to customer inquiries, while maintaining a high level of professionalism and courtesy.
Your responsibilities will include:
- Cater to customers via chat support, emails, social media platforms, and calls with enthusiasm and active listening.
- Meet customer success KPIs of response time, average handling time, and Customer Satisfaction (CSAT).
- Identify issues with customers, investigate queries, and report issues and/or suggest potential ideas to improve the customer lifecycle.
The ideal candidate will possess:
- A bachelor's degree (any).
- Minimum of 2+ years of experience in customer support/service.
- Proficiency in English and Urdu Languages.
- Outstanding verbal and written communication skills.
- Sound digital literacy and knowledge of CRMs and MS Office.
- Flexibility and adaptability to cater to multicultural customers.
- Resilient to learn and adapt new approaches to improve customer experience.
This role offers opportunities for growth and development, working closely with a dynamic team to enhance the customer experience.
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