Customer Experience Expert

5 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time

Customer Experience Expert Wanted

We are seeking an expert in delivering exceptional customer experiences to join our team. As a customer experience expert, your primary focus will be on providing timely and effective solutions to customer inquiries, while maintaining a high level of professionalism and courtesy.

Your responsibilities will include:

  • Cater to customers via chat support, emails, social media platforms, and calls with enthusiasm and active listening.
  • Meet customer success KPIs of response time, average handling time, and Customer Satisfaction (CSAT).
  • Identify issues with customers, investigate queries, and report issues and/or suggest potential ideas to improve the customer lifecycle.

The ideal candidate will possess:

  • A bachelor's degree (any).
  • Minimum of 2+ years of experience in customer support/service.
  • Proficiency in English and Urdu Languages.
  • Outstanding verbal and written communication skills.
  • Sound digital literacy and knowledge of CRMs and MS Office.
  • Flexibility and adaptability to cater to multicultural customers.
  • Resilient to learn and adapt new approaches to improve customer experience.

This role offers opportunities for growth and development, working closely with a dynamic team to enhance the customer experience.



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