Customer Service Representative

2 weeks ago

Karachi, Sindh, Pakistan beBee Careers Full time

We are excited to offer an International Customer Support opportunity for individuals interested in gaining hands-on experience in customer service. This role is designed for those looking to develop their skills and knowledge in providing excellent customer assistance, resolving issues, and ensuring customer satisfaction.

Job Description

As a Jr. Customer Support Executive, you will have the opportunity to learn and contribute to:

  • Assisting customers with inquiries and providing timely and courteous responses via phone, email, or live chat.
  • Identifying and addressing customer needs, escalating complex issues to senior team members as needed.
  • Gaining knowledge of our products and services to provide accurate information and support to customers.
  • Collaborating with the customer support team to improve processes and enhance the overall customer experience.
  • Maintaining accurate records of customer interactions and feedback for continuous improvement.

To be successful in this role, you will require:

  • Pursuing or recently completed a degree in Business, Communication, or a related field.
  • Strong communication skills, both verbal and written.
  • Basic computer skills and familiarity with customer service principles.
Key Skills and Qualifications
  • Empathy: the ability to understand another person's emotions and perspective.
  • Problem solving: being able to solve problems is key to customer service.

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