
Head of Recovery and Compliance
5 days ago
As a Senior Business Leader, you will be responsible for overseeing all recovery operations, ensuring compliance with established policies and procedures. This role requires a unique blend of technical expertise, leadership skills, and strategic thinking. The ideal candidate will possess exceptional problem-solving and organizational skills, as well as strong interpersonal and communication abilities.
Key Responsibilities
• Supervise recovery activities and staff to ensure adherence to Standard Operating Procedures (SOPs), state, and federal regulations, and international recovery standards.
• Train staff on PeopleSoft SF functionality and unit policies/procedures.
• Distribute work, create standard processes, and perform complex statistical analysis.
• Coordinate staffing patterns.
• Lead customer service inquiries, handle service escalations, and serve as a backup for Recovery staff.
• Provide assistance to support staff to demonstrate or explain operational procedures.
• Ensure implementation of quality assurance standards throughout the recovery unit.
• Assist with writing business policies and procedures and coordinating their implementation, including new or revised programs.
Requirements
The successful candidate must possess excellent problem-solving and organizational skills, high levels of initiative, attention-to-detail, and interpersonal skills; superior communication both orally and in writing; ability to prepare and present reports, papers, and supporting documentation quickly and accurately.
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