Regional Director of Recovery

5 days ago


Karachi, Sindh, Pakistan Bilkish Associates Pakistan Pvt Ltd Full time
Job Overview
The Regional Director of Recovery will oversee all recovery operations, ensuring compliance with established policies and procedures. This role requires a unique blend of technical expertise, leadership skills, and strategic thinking. The ideal candidate will possess exceptional problem-solving and organizational skills, as well as strong interpersonal and communication abilities.

Key Responsibilities
• Supervise recovery activities and staff to ensure adherence to Standard Operating Procedures (SOPs), state, and federal regulations, and international recovery standards.
• Train staff on PeopleSoft SF functionality and unit policies/procedures.
• Distribute work, create standard processes, and perform complex statistical analysis.
• Coordinate staffing patterns.
• Lead customer service inquiries, handle service escalations, and serve as a backup for Recovery staff.
• Provide assistance to support staff to demonstrate or explain operational procedures.
• Ensure implementation of quality assurance standards throughout the recovery unit.
• Assist with writing business policies and procedures and coordinating their implementation, including new or revised programs.

Requirements
The successful candidate must possess excellent problem-solving and organizational skills, high levels of initiative, attention-to-detail, and interpersonal skills; superior communication both orally and in writing; ability to prepare and present reports, papers, and supporting documentation quickly and accurately.

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