
Virtual Customer Service Representative
1 week ago
We are seeking a highly skilled and detail-oriented individual to fill the role of Virtual Assistant in our property management team.
Key Responsibilities:- Provide real-time assistance to tenants, property owners, and other stakeholders via live chat and email.
- Respond to inquiries about property listings, lease agreements, rent payments, maintenance requests, and other property-related issues.
Customer Issue Resolution:
- Assist with issues such as rent payment questions, maintenance requests, lease renewals, and move-in/move-out processes.
- Escalate complex issues to the appropriate team.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
Property and Lease Knowledge:
- Stay updated on property listings, lease agreements, and company policies to provide accurate information to customers.
- Assist tenants and property owners with property-related inquiries, such as availability, pricing, and amenities.
Performance Metrics:
- Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
- Continuously improve chat and email support processes to enhance customer experience.
- Work closely with property managers, maintenance teams, and other support staff to resolve customer issues efficiently.
- Provide feedback to improve customer support tools and processes.
Required Skills and Qualifications:
- Bachelor's degree or equivalent
- 1–3 years of experience in customer support, chat support, or a similar role.
- Experience in property management or real estate is preferred but not required.
- Familiarity with live chat and email support tools is a plus.
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