Customer Support Specialist
4 days ago
We are committed to fostering a diverse and inclusive team.
This role requires a high level of customer engagement, advocacy, and support.
- Diligently comprehend and diagnose customers' needs.
- Engage in customer success and provide solutions.
- Monitor, prioritize, and respond to all support requests, acting as a subject matter expert.
- Communicate clearly and effectively with customers via phone, email, and chat.
- Manage escalations according to SLAs and support agreements.
- Maintain high levels of customer satisfaction and engagement.
- Utilize various methods for effective delivery of support.
- Work with customers to understand their needs and recommend training.
Key Skills:
- Prior experience with B2B support and/or client management.
- Clear and concise communication skills, both oral and written.
- Excellent judgment skills to evaluate situations and provide immediate solutions.
- Ability to work under pressure and in a cross-functional environment.
- Ability to build rapport and trust with clients.
- Attention to detail and a passionate approach.
- Collaborative team player.
- Effective prioritization, multitasking, and time management skills.
- Positive attitude and approach.
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