
O2C Service Delivery Director
5 days ago
Billing Process Managers play a critical role in ensuring the efficient execution, monitoring, and reporting of billing processes across the Pakistan market-region.
About the JobThis role will work closely with commercial teams, support centers, and in-country teams to ensure the smooth operation of billing processes.
- Ensure vendors and restaurants are paid accurately and on time, in line with SLAs or contractual terms.
- Maintain effective communication and coordination with all relevant stakeholders.
- Provide monthly reporting and insights to support in-country teams.
- Build and manage a high-performing billing process management team.
This role involves overseeing the onboarding and integration of new markets or processes into the Shared Service Centre. It also requires driving functional governance, including SLA/KPI performance tracking, issue resolution, and project prioritization.
A key focus will be identifying operational improvements and collaborating with the Transformation and IT teams to implement automation initiatives.
RequirementsTo succeed in this role, you will need:
- 8+ years of relevant accounting and operations experience, with a degree in Accounting, Business Administration, or Finance.
- 8-10 years of experience leading a team of 3-10 FTEs.
- Experience in SAP or Oracle ERP systems for Billing.
- Familiarity with Salesforce (CRM) and its integration with ERP systems.
We operate in a flexible but fast-paced environment where we innovate, prioritize, decide, and deliver.
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