O2C Service Delivery Director

5 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

Billing Process Managers play a critical role in ensuring the efficient execution, monitoring, and reporting of billing processes across the Pakistan market-region.

About the Job

This role will work closely with commercial teams, support centers, and in-country teams to ensure the smooth operation of billing processes.

  • Ensure vendors and restaurants are paid accurately and on time, in line with SLAs or contractual terms.
  • Maintain effective communication and coordination with all relevant stakeholders.
  • Provide monthly reporting and insights to support in-country teams.
  • Build and manage a high-performing billing process management team.
Responsibilities

This role involves overseeing the onboarding and integration of new markets or processes into the Shared Service Centre. It also requires driving functional governance, including SLA/KPI performance tracking, issue resolution, and project prioritization.

A key focus will be identifying operational improvements and collaborating with the Transformation and IT teams to implement automation initiatives.

Requirements

To succeed in this role, you will need:

  • 8+ years of relevant accounting and operations experience, with a degree in Accounting, Business Administration, or Finance.
  • 8-10 years of experience leading a team of 3-10 FTEs.
  • Experience in SAP or Oracle ERP systems for Billing.
  • Familiarity with Salesforce (CRM) and its integration with ERP systems.
What We Offer

We operate in a flexible but fast-paced environment where we innovate, prioritize, decide, and deliver.



  • Karachi, Sindh, Pakistan foodpanda Full time

    Join to apply for the Lead Order to Cash Service Delivery role at foodpandaAbout The OpportunityThe pandas have embarked on an inspiring journey to serve "Meal for Every Table." This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through...


  • Karachi, Sindh, Pakistan Delivery Hero SE Full time

    Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Service Delivery Manager - O2CWe are seeking a seasoned professional to manage and drive our Order-to-Cash (O2C) service delivery operations in Pakistan. This role will be responsible for overseeing the onboarding and integration of new markets or processes into our Shared Service Centre.About the PositionThe Service Delivery Manager will work closely with...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    About this Role: We are seeking a highly motivated Order to Cash Service Delivery Lead to manage and drive operations across the Pakistan market-region.This position offers an excellent opportunity to lead a dynamic team and contribute to the strategic growth of our O2C operations in Pakistan.


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Lead O2C Service Delivery PositionAbout this Opportunity:The position plays a critical role in serving the community by delivering meals to every table. As a leader, you will be responsible for managing billing processes across Pakistan, ensuring that vendors and restaurants are paid accurately and on time.Responsibilities:Manage a team responsible for...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    We are seeking a highly motivated and experienced Customer Support Manager to join our team. As a key member of our customer support department, you will be responsible for providing exceptional customer service to our clients.Your primary responsibility will be to develop and implement effective customer service strategies, including developing policies and...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Tax Service Delivery LeaderWe are seeking an experienced Tax Manager to lead our tax service delivery teams in delivering high-quality services to our clients. As a key member of our MENA team, you will be responsible for ensuring that our tax services are delivered efficiently, effectively, and in line with our quality standards.Your expertise will be...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Customer Service Director Job DescriptionOverview:This is a senior leadership role responsible for driving customer satisfaction and loyalty through exceptional customer service delivery. The ideal candidate will have a strong background in sales, marketing, and customer experience management.Main Responsibilities:Design and implement customer experience...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Job Title: Regional Client Services DirectorWe are looking for a seasoned Regional Client Services Director to oversee the regional client services operations, driving growth and customer satisfaction. As a leader, you will be responsible for managing a team of professionals, overseeing day-to-day operations, and ensuring the delivery of exceptional services...


  • Karachi, Sindh, Pakistan Delivery Hero Austria Full time

    About the opportunityWe are seeking a detail-oriented and proactive Specialist to support our Financial Planning & Analysis (FP&A) team in driving data-led decision making. In this role, you will be responsible for building and automating reporting solutions, enabling financial transparency, and collaborating across departments to streamline processes. This...