Enterprise IT Support Specialist

1 day ago


Islamabad, Islamabad, Pakistan GovCIO Full time
Job Overview

We are seeking an experienced Enterprise IT Support Specialist to join our team at GovCIO. This role will be based in Islamabad, Pakistan and will require on-site work.

Key Responsibilities
  • Administer, install, operate, and maintain the AFCENT network and day-to-day technical operation of the Network Control Center (NCC).
  • Work with AFCENT NOSC to integrate the deployed location's local network into the AFCENT Enterprise Network and support projects deployed by the NOSC.
  • Engineer, install, and maintain network equipment to support new and emerging requirements.
  • Respond to and work with Client System Technicians (CSTs) and other base agencies to troubleshoot and resolve local area network and personal computer issues.
  • Provide responsive services, real-time network level configuration control, network restoration, quality control, and performance standards, status reporting, Master Station Log (MSL), and other actions as per SPIN-C.
  • Ensure network rights and privileges are commensurate with roles and responsibilities; do not delegate network rights and privileges without the approval of the NOSC or local communications squadron commander.
Client Systems Technical Support
  • Provide Tier 1 support to resolve administrative and technical concerns with client/server devices.
  • Install, configure, and operate client/server devices.
  • Provide Operations, Maintenance, and Support (OM&S) of hardware and software.
  • Provide client and server support services as per SPIN-C, AFI 17-100, AFMAN 17-1301, AFGM2018-17-02 policies, procedures, certification, and acceptance processes, and TO-site specific local policies and procedures.
  • Assist and provide continuity to the communications squadron's automated data processing equipment (ADPE) custodian and equipment custodian (EC) officer.
  • When requested, assist the unit EC with computer hardware and software inventories.


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