
Chief Compliance Officer
4 days ago
About the Role:
As a Quality Assurance Executive, you will play a crucial role in ensuring the highest standards of quality and compliance within our organization.
The successful candidate will be responsible for evaluating and monitoring customer interactions to guarantee that they meet our internal quality standards, regulatory requirements, and customer experience benchmarks.
Key Responsibilities:
- Conduct thorough audits of customer interactions to assess compliance, service quality, and communication standards.
- Assist the QA Lead in compiling weekly and monthly audit reports to identify areas for improvement.
- Monitor agent performance trends and contribute to root cause analysis for CSAT, AHT, FCR, and NPS metrics.
- Identify and flag repeated issues, gaps in training, and compliance risks to ensure prompt mitigation.
Benefits:
- Opportunity to work with a dynamic and fast-growing financial technology group
- Challenging role with opportunities for professional growth and development
- Collaborative team environment with a focus on customer satisfaction
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