
Service Excellence Specialist
1 week ago
This is a leadership position in our customer service team, requiring a high level of expertise and experience. The successful candidate will be responsible for resolving customer queries, arranging spare parts, and verifying product sales return notes.
The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work effectively under pressure. They will also be able to motivate and supervise a team of customer service assistants.
This role involves conducting software training for new staff members, evaluating pending complaints with the customer service team, and preparing monthly budgets for service centres.
We are looking for a highly organized and proactive individual who can develop customer services policies and improve customer satisfaction standards.
Key Responsibilities:- Resolve customer queries and complaints
- Arrange spare parts and tools for service centres
- Verify and approve product sales return notes
- Conduct software training for new staff members
- Evaluate pending complaints with the customer service team
- Prepare monthly budgets for service centres
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