Service Delivery Excellence Specialist

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Title: Service Level Coordinator

In this role, you will be responsible for ensuring the delivery of high-quality IT services by managing service level agreements and collaborating with internal teams and external partners.

Main Responsibilities
  1. Monitor service delivery performance against SLAs and prepare reports for management to ensure that service quality is met.
  2. Work closely with service teams to ensure SLA compliance and address any performance issues that may arise.
  3. Serve as the primary point of contact for stakeholders regarding SLAs and service quality.
  4. Conduct regular SLA review meetings to discuss performance metrics and actions necessary to improve service delivery.
  5. Recommend and implement process improvements and corrective actions to optimize service delivery.
  6. Maintain accurate documentation of policies and procedures related to service management.
  7. Collaborate with other teams to develop SLAs aligned with business needs.
  8. Effectively communicate service level expectations across teams to ensure seamless service delivery.

Additional Job Duties
  1. Provide 24/7 call management support and coordinate shipments with logistics providers.
  2. Track parts and follow up with engineers and coordinators to ensure timely resolution of issues.
  3. Address operational issues and work with support teams to ensure smooth service flow.

Requirements
  1. Bachelor's degree in Business Administration, Information Technology, or a related field.
  2. Minimum 1 year of experience in service level management or similar roles.
  3. Strong analytical, problem-solving, and communication skills.
  4. Proficiency in Microsoft Office and experience with service management tools are highly desirable.

Job Details
  • Seniority Level: Entry level
  • Employment Type: Contract
  • Job Functions: Design Art/Creative Information Technology
  • Industries: IT Services and IT Consulting


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