
Support Operations Manager
4 days ago
Job Title: Support Operations Manager
">Key Responsibilities:
- Deliver exceptional customer support via multiple channels, ensuring timely issue resolution and high customer satisfaction.
- Develop and implement efficient routing strategies to meet client needs and preferences.
- Maintain accurate daily reports on sales performance, analyzing trends and identifying areas for improvement.
- Cultivate strong relationships with clients through effective communication and problem-solving skills.
- Collaborate with colleagues to drive sales growth and meet team goals.
- Provide expert assistance to customers, utilizing knowledge and training materials to resolve complex issues.
- Engage in cold calling to foster new business opportunities and drive sales growth.
- Follow up on leads to ensure timely conversion into sales opportunities.
Required Skills and Qualifications:
- Excellent written and verbal communication skills in English.
- Able to understand and follow procedures, adapting approach to meet client needs.
- Strong analytical and problem-solving skills.
- Knowledge of customer relationship management (CRM) software.
About the Role:
This is a dynamic opportunity to make a significant impact in a fast-paced environment. As a Support Operations Manager, you will be responsible for delivering exceptional customer support, developing strategic solutions, and driving sales growth. If you are a results-driven professional with excellent communication and problem-solving skills, we encourage you to apply for this exciting role.
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