Director of Service Quality

4 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

Job Title: Service Quality Director

Overview:

The Service Quality Director will be responsible for leading the service quality team, ensuring that all operations meet the required standards and quality expectations. The role involves overseeing the QA system, managing the quality team, and maintaining service quality.

Responsibilities:

  1. Maintain Service Quality: Ensure that all services meet the required standards and quality expectations.
  2. Design Monitoring Standards: Develop and implement monitoring standards to ensure quality operations.
  3. Liaison with Operations: Collaborate with operation managers to ensure that the QA system is functioning properly.
  4. Reporting and Analysis: Provide regular reports and analysis on service quality performance.
  5. QA Team Compliance and Calibration: Ensure that the QA team is compliant with SOP and calibrated to perform tasks effectively.
  6. Team Management: Manage the quality team, providing guidance and support to ensure quality operations.

Requirements:

To be successful in this role, the candidate must have more than 10 years of executive quality experience, including experience in quality systems management, QA administration, QA engineering, and QA audit. The candidate must possess at least a Bachelor's Degree or a Master's Degree in any field. At least 13 years of working experience in the related field is required for this position. Preferably, candidates should be senior managers specializing in quality control/assurance, BPO/services operations, or equivalent.



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