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Receptionist Team Member

2 weeks ago

Lahore, Punjab, Pakistan beBee Careers Full time

Job Overview:

The Front Desk Receptionist plays a vital role in ensuring that guests have an enjoyable dining experience from the moment they enter the restaurant. This position requires a high level of professionalism, excellent communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Provide exceptional customer service by greeting and seating guests promptly and efficiently.
  • Manage reservations and ensure accurate seating arrangements, taking into account special requests and dietary restrictions.
  • Answer phones and respond to guest inquiries in a friendly and professional tone, handling reservation requests and providing information about the restaurant.
  • Address guest concerns and resolve issues in a timely and efficient manner, communicating with the restaurant team to ensure smooth coordination of services.
  • Maintain a clean and organized front desk area, ensuring that all necessary materials and information are readily available.

Requirements:

  • High school diploma or equivalent required; additional education or certification in hospitality an asset.
  • Previous experience in a receptionist or customer service role, preferably in a restaurant or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to interact with guests in a friendly and professional manner.
  • Ability to remain calm and composed in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Proficiency in using reservation and POS systems.