Bank Service Representative

1 day ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Cash Handling and Transactions

We are seeking a highly skilled Bank Service Representative to conduct routine teller transactions such as cash deposits, withdrawals, account transfers, and payments.

  1. Ensure all cash handling procedures are strictly followed and comply with bank policies.
  2. Balance the cash drawer at the end of the day, reconciling any discrepancies.
Customer Service

This role requires exceptional customer service skills to provide professional, prompt, and courteous service to customers.

  1. Respond to customer inquiries, resolve basic issues, and escalate complex concerns to the appropriate department.
  2. Promote bank products and services to customers as per bank guidelines and encourage cross-selling opportunities.
Operational Compliance

The successful candidate will be responsible for ensuring all transactions comply with the bank's policies and regulatory requirements.

  1. Maintain an updated knowledge of compliance requirements, including anti-money laundering (AML) regulations, Know Your Customer (KYC) policies, and bank security measures.
  2. Prepare and maintain accurate records for auditing and reporting purposes.
ATM and Cash Vault Management

Responsibilities include assisting in ATM balancing, replenishment, and minor troubleshooting when required, as well as performing vault duties as assigned.

  1. Manage cash flow and ensure the branch is adequately stocked with cash.
Account Servicing

This role involves assisting customers in opening and closing accounts, updating account information, and providing product information.

  1. Support account-related processes, such as deposits, check clearing, and fund transfers.
Risk Management and Security

The selected candidate will be responsible for following established security protocols to protect the branch and customers.

  1. Report any suspicious activity or potential fraud to the branch management and security team.
Sales and Promotion

This position requires identifying opportunities to cross-sell banking products, such as savings accounts, credit cards, loans, and other services.

  1. Work with the sales team to meet branch and individual sales targets.
Administrative Support

Duties include assisting with other administrative tasks as required, including filing, data entry, and customer correspondence.

  1. Collaborate with branch team members to ensure smooth branch operations and cover other roles as needed.

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