Customer Support Specialist

6 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

We are seeking a highly motivated individual to join our ClubHouse Online Product team as a Customer Support Specialist. The ideal candidate will have a strong background in web-based products and services, excellent communication skills, and a passion for providing exceptional customer service.

Main Responsibilities:
  1. Provide timely assistance to clients via phone and live chat. Troubleshoot software-related issues and offer effective solutions.
  2. Share product knowledge with existing clients, suggest upgrades, and ensure they understand how to use our software effectively.
  3. Collaborate with cross-functional teams to resolve client issues and provide comprehensive support.
  4. Document and track client issues within ticketing systems to ensure timely resolutions.
Benefits:
  • Competitive Salary
  • Medical Coverage – Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan [Tenured Employees Only]
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment


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