Cloud Telephony Operations Expert
2 days ago
iBEX is an elite CX outsourcer for the world's startups, scale-ups, and blue-chips. We build powerful customer engagement and insight solutions to help protect client investment, mitigate financial and operational risk, and accelerate ROI. Our global operations require a strong technical foundation, and we are seeking a skilled Genesys Cloud Engineer to support our efforts.
Key Responsibilities:
- Acting as POC for daily Genesys cloud issues and concerns.
- Supporting Genesys Operations as Tier-2 and Tier-3.
- Troubleshooting day-to-day operational issues with respect to Genesys and its integrated platforms.
- Coordinating multiple tasks or problems with other teams globally.
- Performing telephony, contact center, and other solution administration as per standard procedures.
- Meeting all service level targets on all ticketing queues for service requests, change tickets, incidents, and projects.
- Tracking daily tasks, change requests, and project work for productivity.
- Performing daily, weekly, and monthly Genesys system performance checks.
- Preparing and maintaining accurate system and client documentation.
- Supporting multiple platforms and expanding knowledge as per job requirements.
- Fulfilling relevant project roles as per assignments.
- Meeting assigned project milestones and deadlines.
- Providing daily/weekly status reports for ongoing projects.
Qualifications:
To succeed in this role, you will need:
- Good analytical skills and problem-solving capabilities.
- Excellent case management skills & ability to work independently.
- Must have excellent spoken and written English skills.
- Must be a positive thinker, flexible, and creative.
- Must be willing to help and support other members as teamwork.
- Must be respectful to juniors and peers in other teams and maintain transparency in communication.
- Responds quickly and attentively to changes in department, organization, projects, and processes.
- Must be able to lead the team responsibly to achieve goals, maintain quality standards, and comply with SOPs in a secured environment.
Requirements:
The ideal candidate should have:
- 1-4+ years of experience in the contact center industry and a minimum of 2-3 years of experience with any other telephony platform.
- Minimum of 1-4 years working with any Genesys solutions as an administrator.
- Bachelor's degree in IT, CS, or Telecoms. Any Genesys Cloud Certification is a plus. Knowledge of contact center solutions on cloud is also a plus.
-
Global Telephony Infrastructure Engineer
2 days ago
Lahore, Punjab, Pakistan ibex Full timeTelephony and Contact Center SupportiBEX is seeking a skilled Genesys Cloud Engineer to provide telephony and contact center support. As a key member of our team, you will be responsible for acting as the point of contact for all contact center solution requests, whether they are questions or problems. You will also troubleshoot day-to-day operational issues...
-
Genesys Cloud Solutions Specialist
2 days ago
Lahore, Punjab, Pakistan ibex Full timeJob DescriptionWe are seeking a skilled Genesys Cloud Engineer to join our team at ibex. As a key member of our global operations, you will be responsible for supporting telephony and contact center operations across various locations. Your primary focus will be on acting as the point of contact for all contact center solution requests, whether they are...
-
Cloud Expert
17 hours ago
Lahore, Punjab, Pakistan Aegasis Labs Full timeAegasis Labs is seeking a highly skilled and experienced Cloud Expert to join our dynamic team. As a Cloud Expert, you will have a strong background in Azure cloud computing with a focus on DevOps practices and methodologies.ResponsibilitiesDesign and Implement Cloud Infrastructure: Develop and implement cloud infrastructure on Azure platforms to meet...
-
IT Operations Expert
2 days ago
Lahore, Punjab, Pakistan Code District LLC Full timeCompany OverviewCode District LLC is a rapidly growing IT company dedicated to providing innovative solutions to our clients. Our mission is to deliver exceptional services that exceed client expectations.We are looking for an experienced IT Operations Expert to join our team. As an IT Operations Expert, you will be responsible for ensuring the smooth...
-
Automation and Deployment Expert
2 days ago
Lahore, Punjab, Pakistan TecBrix Cloud LLC Full timeJob OverviewTecBrix Cloud LLC is looking for an experienced Automation and Deployment Expert to join our team.The successful candidate will have a strong background in automation technologies, including experience with public clouds, such as AWS, Azure, or Google Cloud Platform.Key responsibilities include designing and implementing DevOps solutions on AWS,...
-
Cloud DevOps Engineer
2 days ago
Lahore, Punjab, Pakistan TecBrix Cloud LLC Full timeJob DescriptionWe are seeking a highly skilled Cloud DevOps Engineer to join our team at TecBrix Cloud LLC.The ideal candidate will have a strong understanding of cloud computing concepts, automation technologies, and configuration management tools.Responsibilities include designing and implementing DevOps solutions on AWS, working with development, QA, and...
-
Cloud UCaaS Expert
2 days ago
Lahore, Punjab, Pakistan Tech Bridge Consultancy Full timeAbout UsTech Bridge Consultancy is a leading provider of telecommunications solutions. We are committed to delivering innovative, cost-effective solutions that meet the evolving needs of our clients.Job DescriptionWe are seeking an experienced VoIP Engineer to join our team. The successful candidate will be responsible for implementing and refining network...
-
Cloud Expert Lead
2 days ago
Lahore, Punjab, Pakistan Chitech Solutions Full timeChitech Solutions is looking for a talented Cloud Expert Lead to leverage over 6 years of experience in Presales and deliver cutting-edge cloud solutions to clients.Key Responsibilities:Partner with the sales team to gather insights into client needs and showcase how our cloud solutions address them.Design and propose custom cloud architectures that align...
-
Cloud-Based Workflow Automation Expert
2 days ago
Lahore, Punjab, Pakistan CrecenTech Full timeCloud-Based Workflow Automation ExpertCrecenTech is a leading technology company looking for a Cloud-Based Workflow Automation Expert to help us develop a scalable cloud-based workflow automation system.Responsibilities:Design and implement the application architecture for our cloud-based workflow automation system.Develop a robust and scalable solution...
-
DevOps and Cloud Solutions Expert
2 days ago
Lahore, Punjab, Pakistan Xavor Corporation Full timeDevOps and Cloud Solutions Expert">We are seeking an experienced DevOps and Cloud Solutions Expert to join our team at Xavor Corporation. As a key member of our infrastructure team, you will play a critical role in designing, implementing, and managing our cloud infrastructure architecture.">Responsibilities">Lead the design and implementation of scalable,...
-
Cloud-Based Java Expert
2 days ago
Lahore, Punjab, Pakistan Macrosoft Pakistan (Pvt.) Ltd. Full timeAt MacroSoft Pakistan (Pvt.) Ltd., we are looking for a highly skilled Cloud-Based Java Expert to lead our development team.Job SummaryThe successful candidate will have extensive experience with cloud-based services, particularly AWS, and expertise in Java, Spring Boot, and enterprise Java development.Key ResponsibilitiesLead the development team in...
-
Contact Center Systems Administrator
2 days ago
Lahore, Punjab, Pakistan ibex Full timeContact Center Operations RoleiBEX is seeking a skilled Genesys Cloud Engineer to support our global contact center operations. As a key member of our team, you will be responsible for troubleshooting day-to-day operational issues with respect to Genesys and its integrated platforms. You will also act as the point of contact for all contact center solution...
-
Cloud SCM Solutions Expert
17 hours ago
Lahore, Punjab, Pakistan GoSaaS Full timeCompany OverviewGoSaaS is a global leader in Oracle partnerships, specializing in SaaS solution implementation. Headquartered in the USA with offices in Canada, Malaysia, Pakistan, and India, our consistent ranking among the USA's fastest-growing companies and Fortune 5000 recognition attest to our commitment to innovation and customer satisfaction.Solution...
-
Telecommunications Systems Administrator
2 days ago
Lahore, Punjab, Pakistan UNAVAILABLE Full timeRequirements1-4+ years of experience in the contact center industry and a minimum of 2-3 years of experience with any other telephony platform.A minimum of 1-4 years working with any Genesys solutions as an administrator.Bachelor's degree in IT, CS, or Telecoms. Any Genesys Cloud certification is a plus. Any other knowledge of contact center solutions on the...
-
Cloud Technology Expert
2 days ago
Lahore, Punjab, Pakistan One Atom Solutions Full timeAbout Our Team:We are a dynamic team of professionals at One Atom Solutions who are passionate about delivering exceptional results and exceeding client expectations.Job Summary:We are seeking a Cloud Technology Expert to join our team and help us deliver cutting-edge Salesforce solutions to our clients.Key Responsibilities:Design and develop customized...
-
Cloud Solutions Architect
2 days ago
Lahore, Punjab, Pakistan Avanceon MEA Full timeAvanceon Middle East & South Asia is seeking an experienced DevOps Engineer to architect, deploy, and manage our Azure cloud infrastructure.Key Responsibilities include designing, implementing, and managing scalable, secure, and high-performance cloud solutions in a collaborative environment.We are looking for a candidate with strong analytical and...
-
Microsoft Cloud Expert
2 days ago
Lahore, Punjab, Pakistan Zag Full timeAt Zag, we are seeking a seasoned Microsoft Cloud Expert to spearhead the design and implementation of cutting-edge technology solutions based on Microsoft Technologies. This role demands strong knowledge of the Microsoft platform and its various products, including Office 365.Key Responsibilities:Designing and implementing state-of-the-art technology...
-
Cloud Operations Specialist
2 days ago
Lahore, Punjab, Pakistan Algo Full timeAbout Algo:Algo is a cutting-edge technology company committed to excellence in innovation and customer satisfaction.Job Description:We are looking for a talented DevOps Engineer to join our team. The successful candidate will have a strong background in cloud operations and infrastructure automation.Required Skills and Qualifications:Proficiency in Azure...
-
Cloud Infrastructure Architect
4 hours ago
Lahore, Punjab, Pakistan Avanceon MEA Full timeJob DescriptionAvanceon Middle East & South Asia is seeking a seasoned Azure DevOps Engineer to drive the design, deployment, and management of our cloud infrastructure. This is an exciting opportunity to shape scalable, secure, and high-performance cloud solutions in a collaborative environment.Main Responsibilities:Design and implement Azure cloud...
-
Cloud Services Manager
4 hours ago
Lahore, Punjab, Pakistan Avanceon MEA Full timeJob DetailsWe are seeking a highly skilled Azure DevOps Engineer to join our team at Avanceon Middle East & South Asia. The ideal candidate will have strong analytical and problem-solving skills, with the ability to think critically and strategically about technical challenges. If you are passionate about cloud computing and have a proven track record of...