Global Telephony Infrastructure Engineer

2 days ago


Lahore, Punjab, Pakistan ibex Full time
Telephony and Contact Center Support

iBEX is seeking a skilled Genesys Cloud Engineer to provide telephony and contact center support. As a key member of our team, you will be responsible for acting as the point of contact for all contact center solution requests, whether they are questions or problems. You will also troubleshoot day-to-day operational issues with respect to Genesys and its integrated platforms.

Key Responsibilities:
  • Acting as POC for daily Genesys cloud issues and concerns.
  • Supporting Genesys Operations as Tier-2 and Tier-3.
  • Troubleshooting day-to-day operational issues with respect to Genesys and its integrated platforms.
  • Coordinating multiple tasks or problems with other teams globally.
  • Performing telephony, contact center, and other solution administration as per standard procedures.
  • Meeting all service level targets on all ticketing queues for service requests, change tickets, incidents, and projects.
  • Tracking daily tasks, change requests, and project work for productivity.
  • Performing daily, weekly, and monthly Genesys system performance checks.
  • Preparing and maintaining accurate system and client documentation.
  • Supporting multiple platforms and expanding knowledge as per job requirements.
  • Fulfilling relevant project roles as per assignments.
  • Meeting assigned project milestones and deadlines.
  • Providing daily/weekly status reports for ongoing projects.

Qualifications:

To succeed in this role, you will need:
  • Good analytical skills and problem-solving capabilities.
  • Excellent case management skills & ability to work independently.
  • Must have excellent spoken and written English skills.
  • Must be a positive thinker, flexible, and creative.
  • Must be willing to help and support other members as teamwork.
  • Must be respectful to juniors and peers in other teams and maintain transparency in communication.
  • Responds quickly and attentively to changes in department, organization, projects, and processes.
  • Must be able to lead the team responsibly to achieve goals, maintain quality standards, and comply with SOPs in a secured environment.

Requirements:

The ideal candidate should have:
  • 1-4+ years of experience in the contact center industry and a minimum of 2-3 years of experience with any other telephony platform.
  • Minimum of 1-4 years working with any Genesys solutions as an administrator.
  • Bachelor's degree in IT, CS, or Telecoms. Any Genesys Cloud Certification is a plus. Knowledge of contact center solutions on cloud is also a plus.


  • Lahore, Punjab, Pakistan ibex Full time

    About UsiBEX is an elite CX outsourcer for the world's startups, scale-ups, and blue-chips. We build powerful customer engagement and insight solutions to help protect client investment, mitigate financial and operational risk, and accelerate ROI. Our global operations require a strong technical foundation, and we are seeking a skilled Genesys Cloud Engineer...


  • Lahore, Punjab, Pakistan FINCA Impact Finance Full time

    Job SummaryThe Global Systems Administrator will be responsible for the implementation and maintenance of corporate technology infrastructure, systems, and applications shared across a worldwide network of FINCA Subsidiaries.Key ResponsibilitiesInfrastructure Management: Responsible for the day-to-day management and maintenance of remote on-premise...


  • Lahore, Punjab, Pakistan Tech Bridge Consultancy Full time

    Company OverviewTech Bridge Consultancy is a leading provider of telecommunications solutions. We are committed to delivering innovative, cost-effective solutions that meet the evolving needs of our clients.Job SummaryWe are seeking an experienced VoIP Engineer to join our team. The successful candidate will be responsible for implementing and refining...


  • Lahore, Punjab, Pakistan Hirasoft Software Solutions Full time

    Hirasoft Software Solutions is seeking a highly skilled IT Infrastructure Engineer to join our team. This role requires an individual with excellent communication skills and a minimum of 2-3 years of experience in a related field.The primary responsibilities of this position include:Managing project, planning, and implementing systems maintenance and...


  • Lahore, Punjab, Pakistan Jerrax Full time

    Jerrax is looking for an Infrastructure and Deployments Engineer to join its Engineering team. The ideal candidate will have a solid background in cloud technologies, automation, and CI/CD practices.About the RoleConfigure and maintain cloud infrastructure (AWS, GCP, Azure).Automate infrastructure provisioning, CI/CD pipelines, and deployment...


  • Lahore, Punjab, Pakistan Algo+ USA Full time

    About Algo+ USAAlgo+ USA is a forward-thinking company that empowers innovation through cutting-edge technology. Our team of experts collaborates to deliver top-notch solutions, and we are seeking a highly skilled Cloud Infrastructure Engineer to join our dynamic group.


  • Lahore, Punjab, Pakistan Programmers Force Full time

    Job DescriptionWe are seeking a skilled Cloud Infrastructure Engineer to oversee the development and maintenance of our cloud-based infrastructure. This individual will be responsible for designing, implementing, and managing scalable and secure cloud environments.The ideal candidate will have expertise in cloud computing platforms (AWS, Azure, Google...


  • Lahore, Punjab, Pakistan Origen Full time

    Job TitleDevOps SpecialistCompany OverviewOrigen is a leading technology company that seeks a skilled DevOps Engineer to join our team.We are committed to delivering high-quality solutions and strive for excellence in everything we do.Job SummaryThis is a unique opportunity for an experienced DevOps Engineer to leverage their expertise in streamlining...


  • Lahore, Punjab, Pakistan Unifonic, Inc. Full time

    About Unifonic, Inc.">At Unifonic, Inc., we are revolutionizing the way businesses communicate through our cutting-edge SaaS solutions. Our dynamic team of 500 passionate professionals is dedicated to delivering exceptional experiences to over 5,000 customer-centric companies worldwide.">We pride ourselves on our collaborative work environment where...


  • Lahore, Punjab, Pakistan Creative Chaos Full time

    About the RoleWe are looking for an Infrastructure Architect to lead the design and implementation of our cloud-based infrastructure. As a key member of our infrastructure team, you will be responsible for ensuring that our systems are secure, reliable, scalable, and automated.You will work closely with our development engineering team to create and deploy a...

  • Cloud UCaaS Expert

    2 days ago


    Lahore, Punjab, Pakistan Tech Bridge Consultancy Full time

    About UsTech Bridge Consultancy is a leading provider of telecommunications solutions. We are committed to delivering innovative, cost-effective solutions that meet the evolving needs of our clients.Job DescriptionWe are seeking an experienced VoIP Engineer to join our team. The successful candidate will be responsible for implementing and refining network...


  • Lahore, Punjab, Pakistan ibex Full time

    Job DescriptionWe are seeking a skilled Genesys Cloud Engineer to join our team at ibex. As a key member of our global operations, you will be responsible for supporting telephony and contact center operations across various locations. Your primary focus will be on acting as the point of contact for all contact center solution requests, whether they are...


  • Lahore, Punjab, Pakistan Tech Bridge Consultancy Full time

    Company OverviewTech Bridge Consultancy is a leading provider of telecommunications solutions. We are committed to delivering innovative, cost-effective solutions that meet the evolving needs of our clients.Job DescriptionWe are seeking an experienced VoIP Engineer to join our team. The successful candidate will be responsible for implementing and refining...

  • AI Platform Engineer

    7 hours ago


    Lahore, Punjab, Pakistan Arbisoft Full time

    About UsArbisoft is a software engineering company based in Pakistan. We deliver cutting-edge solutions to our clients across various industries.Job DescriptionWe are looking for an experienced AI Platform/Infrastructure Engineer to join our team. The ideal candidate will have 5+ years of relevant experience in building and deploying solutions with a strong...


  • Lahore, Punjab, Pakistan NorthBay Solutions Full time

    Cloud Infrastructure Automation Expert Needed. NorthBay Solutions is seeking a seasoned Cloud Infrastructure Automation expert to join our team. The successful candidate will design, implement, and maintain scalable and secure cloud infrastructure solutions using Terraform on AWS.Key Responsibilities:Design and implement infrastructure as code solutions...


  • Lahore, Punjab, Pakistan Prime System Solutions Full time

    Job DescriptionWe are seeking a skilled DevOps Engineer to join our Network Operations Team at Prime System Solutions. The ideal candidate will have a strong background in DevOps, system administration, and network infrastructure.This role plays a critical part in ensuring the stability, security, and scalability of our infrastructure to support our growing...


  • Lahore, Punjab, Pakistan Arbisoft Full time

    Company OverviewArbisoft is a software engineering company based in Lahore, Islamabad, and Karachi. We are looking for an experienced AI Platform/Infrastructure Engineer to join our team.Job DescriptionWe require an engineer with 5+ years of relevant experience in building and deploying solutions with a strong understanding of DevOps culture and...


  • Lahore, Punjab, Pakistan ZPro Solutions Inc. Full time

    **Job Overview:** ZPro Solutions Inc. is looking for an experienced Cloud and On-Prem Infrastructure Engineer to join our team. As a key member of our infrastructure team, you will be responsible for designing, implementing, and managing cloud and on-premises infrastructure solutions.**Key Responsibilities:Design and implement cloud and on-premises...


  • Lahore, Punjab, Pakistan NorthBay Solutions Full time

    NorthBay Solutions is a cutting-edge technology company seeking a highly skilled Senior DevOps Engineer proficient in AWS and Terraform. As a key member of our infrastructure team, you will be responsible for designing and implementing scalable, reliable, and secure cloud infrastructure solutions using Terraform on the AWS platform.Key responsibilities...


  • Lahore, Punjab, Pakistan Team Zeta (Hiring Agency) Full time

    Job OverviewWe are seeking a highly skilled Network Engineer to join our team at Team Zeta. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining network infrastructure.About the RoleDesign and implement network infrastructure to meet business needsEnsure network security and compliance with industry...