
Senior Customer Advocate
7 days ago
The primary objective of this role is to ensure the successful onboarding and retention of existing customers. This entails building strong, trust-based relationships with clients, becoming a trusted advisor and proactively monitoring their account health.
Main Responsibilities:
- Customer Onboarding: Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform's features and capabilities.
- Relationship Management: Establish and maintain strong relationships with customers, providing efficient client liaison and project management abilities to deliver on client requirements.
- Customer Health Monitoring: Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
- Issue Resolution: Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
- Training and Education: Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
- Renewals & Upselling: Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
- Customer Advocacy: Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
- Metrics and Reporting: Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
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Customer Service Advocate
7 days ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob Title: Customer Service AdvocateJob Type: Full-Time, SeasonalShift: Rotating Night Shift in the Pacific Time Zone
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Customer Advocate
7 days ago
Lahore, Punjab, Pakistan beBee Careers Full timeWe are looking for a highly motivated and customer-focused individual to join our team as a Customer Advocate. In this role, you will be responsible for providing exceptional service to our customers, resolving their issues, and exceeding their expectations.You will be working closely with the sales team to ensure seamless communication and collaboration....
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Customer Service Advocate
7 days ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob Title: Customer Service AdvocateJob Summary:We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Advocate, you will be responsible for conducting outbound cold calls to potential clients in the UK, achieving set sales targets, and tailoring conversations to effectively address individual...
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Customer Service Advocate
7 days ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob Title: Customer Service AdvocateJob Description:We are seeking a Customer Support Representative to assist customers with inquiries, resolve issues, and ensure a positive experience. Strong communication, problem-solving skills, and a customer-centric mindset are essential.Responsibilities:Respond to customer inquiries via phone, email, chat, or social...
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Dispatcher / Customer Service Executive
2 weeks ago
Lahore, Punjab, Pakistan ACE Customer Services Full timeWe are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages, and track vehicles.The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergencies. You must be able to multitask and take the appropriate...
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Customer Sales Advocate
7 days ago
Lahore, Punjab, Pakistan beBee Careers Full timeCustomer Support RoleThis role requires effective communication with US-based clients to gather information, generate leads, and drive sales.Salary and CompensationThe compensation package includes a base salary of ₹23,000 to ₹25,000, plus commission and bonuses. Senior candidates may negotiate their salary.Key ResponsibilitiesCommunicate effectively...
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Customer Advocate
7 days ago
Lahore, Punjab, Pakistan beBee Careers Full timeWe are looking for a highly motivated and organized individual to fill the role of Customer Support Representative. In this position, you will be responsible for providing exceptional customer service, addressing customer complaints, and collaborating with internal teams to resolve complex issues.Main Responsibilities:Managing customer inquiries and...
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Senior Customer Support Specialist
7 days ago
Lahore, Punjab, Pakistan beBee Careers Full timeTransform Customer Experiences with Expert SupportGiven the complexity of customer interactions, we require a skilled Senior Expert to handle inquiries, resolve complaints, and enhance brand loyalty. The ideal candidate will be quick-thinking, detail-oriented, and capable of turning negative experiences into positive ones.Key Responsibilities:Customer...
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Customer Advocate
5 days ago
Lahore, Punjab, Pakistan beBee Careers Full timeAbout the RoleThis is an exciting opportunity for a motivated Client Relationship Manager to join our team and take ownership of delivering exceptional customer experiences.The successful candidate will be responsible for managing multiple clients simultaneously and prioritizing tasks effectively.Main ResponsibilitiesAs a Client Relationship Manager, you...
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Customer Engagement Director
7 days ago
Lahore, Punjab, Pakistan beBee Careers Full timeCustomer Advocate LeadIn this role, you will serve as the primary point of contact for assigned clients, understanding their business needs, challenges, and objectives. You will collaborate with internal teams to onboard new clients, ensuring a seamless transition and alignment of expectations.