Senior Customer Support Specialist

7 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Transform Customer Experiences with Expert Support

Given the complexity of customer interactions, we require a skilled Senior Expert to handle inquiries, resolve complaints, and enhance brand loyalty. The ideal candidate will be quick-thinking, detail-oriented, and capable of turning negative experiences into positive ones.

Key Responsibilities:

  • Customer Support & Query Management: Respond to customer inquiries on Amazon and eBay, resolve issues related to product complaints, refunds, returns, replacements, and deliveries, maintain high customer satisfaction levels, and convert dissatisfied customers into loyal brand advocates.
  • Amazon & eBay Customer Service Handling: Manage buyer messages and queries on Amazon and eBay, handle cases related to order disputes, listing issues, and A-to-Z claims, process return requests, missing item claims, and refund concerns efficiently.
  • Customer Satisfaction & Relationship Building: Identify recurring customer pain points, provide feedback to improve services, foster brand trust and loyalty through proactive customer engagement, follow up on customer concerns to ensure complete resolution, and analyze customer feedback for product and service enhancement.
  • AI & Technology Integration for Support Efficiency: Utilize AI-powered chatbots, CRM systems, and automation tools to optimize customer support, implement AI-driven sentiment analysis to gauge customer emotions and concerns, use AI-based ticketing systems to prioritize urgent queries effectively.
  • Reputation Management & Brand Enhancement: Monitor and respond professionally to product reviews and customer feedback, manage brand reputation across Amazon and eBay, identify recurring product or service issues, and escalate for improvement.
  • Operational & Process Management: Develop and follow Standard Operating Procedures (SOPs) for customer service, maintain detailed records of customer interactions and resolutions, collaborate with internal teams to ensure smooth operations, and track and improve key performance indicators (KPIs).


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