Telecom Technical Support Specialist

19 hours ago

Islamabad, Islamabad, Pakistan beBeeTechnical Full time 900,000 - 1,200,000
Job Summary

We are seeking a skilled Telcom Technical Support Specialist to join our team. As a member of our technical support team, you will be responsible for troubleshooting and resolving telecom technical issues related to voice, internet, and data.

About the Role

The ideal candidate will have a strong understanding of WAN technologies, network topology, and call flows. You will work closely with customers and vendors to resolve service issues and provide timely updates. Additionally, you will be responsible for managing customer trouble tickets through our ticketing system and providing detailed notes in repair tickets, emails, and internal or external correspondence.

Key Responsibilities

• Troubleshoot Layer 1 (physical layer) and layer 2 circuit issues
• Work with CLEC's and ILEC's to manage tickets and troubleshoot transport and layer 2 issues
• Engage and troubleshoot with vendors on hardware and software related issues
• Manage customer trouble tickets through our ticketing system
• Troubleshoot with the customers and vendors via phone, email, and chat to resolve service issues
• Provide detailed and timely ticket updates
• Experience with network monitoring tools and systems is a plus
• Experience with SD-WAN technologies is a plus

Requirements

To be successful in this role, you will need:
  • A minimum of one (1) year of previous Telecom Technical Customer Support job-related experience.
  • 1+ years of experience researching and resolving telecom technical issues (voice, internet & data issues).
  • Strong knowledge of WAN technologies.
  • Experience with centralized device monitoring and management tools.
  • Working knowledge of Cisco, Juniper, and Adtran routers.
  • Prior experience working with CLECs.
  • Prior experience with T1, Fiber & DS3 repair.
  • Basic experience with network topology.
  • Understanding of Originating and Terminating Call Flows.
  • Excellent attention to detail and writing skills.
  • Familiar with SIP and RTP protocols.

What We Offer

We offer a competitive compensation package and opportunities for career growth and development.

About Us

We are a leading provider of cloud communications, managed connectivity, and managed security services. Our mission is to deliver exceptional customer experiences through innovative solutions and outstanding support.

  • Telecom Program Development Specialist

    1 week ago

    Islamabad, Islamabad, Pakistan beBeeTelecomSpecialist Full time

    Job Title: Telecom Program ImplementationThe position requires an experienced professional to oversee the implementation of a telecom program, working closely with internal teams and external stakeholders.Liaise with internal telecom teams and external stakeholders to design and develop overall Telecom Program components for effective...

  • Telecom Program Implementation

    3 weeks ago

    Islamabad, Islamabad, Pakistan Pchotels Full time

    Government of PakistanMinistry of Information Technology and TelecommunicationDIGITAL NATION PAKISTANTERMS OF REFERENCEAnnouncement Reference no:1-1/2024-IT-006Date:22 June 2025Project:Digital Economy Enhancement Project (P174402)Position Name:Telecom Program Implementation & Coordination SpecialistPosition ID:PK-MOITT-496111-CS-INDVVacancy:1Type of...

  • Technical Survey Team Lead

    4 weeks ago

    Islamabad, Islamabad, Pakistan UCE Telecom Full time

    Technical Survey Team Lead UCE Telecom, Pakistan Coordination with customer (Huawei). Team Management and Activity Assignment. Report creation for CER/LOS/TSSR. Technical guidance and training of team members. Database management and activity tracking. Job Specification Minimum 2 years experience. Team Management skills. Strong Leadership qualities. ...

  • Technical Product Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBeeProduct Full time

    Job Title: Technical Product SpecialistWe are seeking a skilled Technical Product Specialist to join our team. As a Technical Product Specialist, you will be responsible for working closely with clients to understand their technical needs and provide expert-level support. This includes troubleshooting hardware/software issues during field trials or...

  • telecom tier 1 support

    2 weeks ago

    Islamabad, Islamabad, Pakistan AireSpring Full time

    Company DescriptionFounded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has...

  • Senior Telecom Systems Developer

    4 hours ago

    Islamabad, Islamabad, Pakistan beBeeTelecom Full time 900,000 - 1,200,000

    About the RoleWe are seeking an experienced Product Development Specialist to join our organization. This is a key position that will be responsible for leading product development activities and ensuring timely delivery of products.The successful candidate will have a strong background in telecom products, project management, BSS systems, digital apps, and...

  • Technical Pre-Sales Specialist

    9 hours ago

    Islamabad, Islamabad, Pakistan Softech Systems (Pvt.) Limited Full time

    Location: IslamabadType:On-SiteCompany OverviewJoin a dynamic software company at the forefront of innovation in the telecom space, offering cutting-edge solutions across OSS, BSS, CRM, Provisioning, Billing, Franchise Management, Internet TV, VoIP, Fiber-to-the-Home (FTTH), and bandwidth services for both corporate and consumer segments.Role OverviewAs a...

  • Technical Support Specialist

    1 week ago

    Islamabad, Islamabad, Pakistan beBeeSupport Full time

    Job Title:Technical Support Specialist">Are you a tech-savvy individual with excellent communication skills? Do you have a passion for helping others and troubleshooting complex technical issues? If so, we may have the perfect opportunity for you!">Job Description:As a Technical Support Specialist, you will be responsible for providing top-notch support to...

  • Technical Support Specialist

    1 week ago

    Islamabad, Islamabad, Pakistan Motive Full time

    As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive's support processes and work with our team to develop and scale the Technical Support function. As...

  • Telecom Solutions Expert

    4 hours ago

    Islamabad, Islamabad, Pakistan beBeeTelecom Full time 800,000 - 1,200,000

    Job OverviewWe are seeking an experienced Technical Pre-Sales Specialist to join our team. The ideal candidate will have a strong understanding of OSS/BSS, CRM, billing, provisioning, IPTV, VoIP, and internet bandwidth products.This role requires a blend of technical expertise and business acumen to support the full pre-sales lifecycle, from lead...